Vacant job

We think home electronics are fantastic. Therefore, we want to bring more joy, relaxation, and productivity into everyday life! We make gadgets accessible to everyone as simply, cheaply, and sustainably as possible. To succeed, our amazing employees are, of course, the most important asset we have.

Are you in?

About the position

At NetOnNet, it’s not just a job - it’s an opportunity to build strong bonds with our customers. In our Customer Care department, we are the heart of direct communication with our customers. By handling inquiries and feedback via email, phone, chat, and other channels, we ensure that every customer receives the support they need, on their terms.

As part of this fantastic team, you will help shape the customer experience. We are the face of the company and the voice of the customers within the organization - and your role is crucial to us.

Our community within the team is something special. We work every day to create an atmosphere where everyone feels at home and appreciated in their roles.

We want you to wake up with a smile, ready to face the day with us. And when you go home, you should take with you the positive energy from your work.

Our goal is to provide our customers with a holistic experience throughout their journey with us. That’s why we not only have Customer Care but also specialists focusing on different areas to ensure that every customer gets the best help and that you as an employee can develop in what you are passionate about.

We are looking for someone who is flexible, goal-oriented, and loves to provide service and support. Your attitude should be "how can I help you?" and we always strive to improve our service by learning and seeing things from the customer’s perspective.

Handling all relevant tasks in customer service, including:

• Product advice

• Delivery inquiries

• Service and complaint cases

• Administrative tasks.

We measure our performance in statistics against both daily and monthly goals that are continuously reported and followed up by the Head of Customer Care.

Who are you? We are looking for someone with at least a high school education and previous experience in customer service, either from retail or phone-based service. If you have experience in the home electronics industry and a passionate interest in today’s technology and its development, that’s a plus!

Personality-wise, you are outgoing and easily connect with people. You take initiative and contribute to a positive atmosphere in the department. Order and structure are important to you, and you are meticulous and systematic in your work. Additionally, integrity and a sense of responsibility are central to you, and you spread positivity and helpfulness around you. Being service-oriented is a given, and you are passionate about helping customers and improving their experience.

You need to have good PC skills and be able to handle the Office suite. Furthermore, we expect you to have excellent language skills in both Swedish and English. If you have experience with the business system IFS, we see it as an extra merit.

This is us! NetOnNet’s work is characterized by four core values - #simple, #curious, #together, and #action-oriented - these are our guiding stars in everyday life. For us, diversity and inclusion are also important; we strive to have a broad diversity at NetOnNet, both to reflect society at large and to enrich the organization with valuable insights that provide a greater understanding of the company’s ever-growing customer base.

Become a part of our team! If you find this job exciting like we do, don’t wait to submit your application; do it today! We read applications and make selections continuously.

We only accept applications via our recruitment tool. If you have references, we ask you not to include them directly in the application but to provide them upon request later.