Vacant job

Are you a proactive and analytical team player with knowledge in marketing and a passion for customer relationships? Then this is the right opportunity for you!

We offer you the chance to become part of Sweden's largest in-house agency where you help make everyday life a little easier for millions of people every day. At ICA Reklam, communication is created that makes a difference for over 1300 ICA stores across the country as well as all other companies within the ICA Group. As an in-house agency, we combine detailed knowledge of ICA with expertise in communication and various media channels – a broad and exciting area of operations.

About the role

As Account Manager at Maxi, you will be a central part of our store team and play a crucial role in developing and strengthening our customer relationships. Your main task is to provide active and proactive support to our customers based on our customer and engagement strategies. The goal is to develop and create business benefits with measurable effects, which in turn strengthens both the customer's business and ICA Reklam's position and business.

Main responsibilities

• Actively participate in and lead the customer team's delivery.
• Build trust with customers through proactive and advisory dialogues that develop their business and contribute to ICA Reklam's business.
• Daily analysis of customer data, for example from proactive views and Hubspot, and translate the analysis into concrete recommendations.
• Be responsive to customer needs and wishes and translate these into new assignments and projects, large and small.

Customer responsibility

• Build and maintain trust with customers through proactive and advisory dialogue.
• Identify customer needs and transform these into new assignments and projects.
• Be responsible for delivery, follow-up, and evaluation of customer assignments.

Business development

• Support customers in their communication planning and act as a partner in all communication.
• Be responsible for pricing in offers and financial descriptions of the business with the customer.

Personnel responsibility

• Be responsible for staffing, recruitment, onboarding, offboarding, employee conversations, work environment, and salary setting.
• Develop the team's collaboration and common working methods through clear goals and KPIs.

Personal qualities and qualifications

We are looking for someone with a relevant university degree in marketing, economics, or equivalent. As a person, you are analytical, initiative-driven, motivated, social, and possess leadership qualities. It is important that you are a relationship builder who is curious and not afraid to share experiences and insights. You understand the importance of needs-based sales and are knowledgeable in all channels, business-oriented, brand-savvy, and understand strategies and how they are implemented in operational work. You are a communicative team player with high social competence and have a desire to meet customers in both large and small assignments where you have the ability to read where the customer is at.

If you have previous experience from any part of ICA, we consider it highly meritorious, especially from retail.

We offer

At ICA, you will have the opportunity to work in a dynamic and inspiring environment where you have a direct impact on both our customers' and ICA's successes. You will become part of an engaged team that works closely together to exceed customer expectations and create positive results. Before employment, you will need to undergo a drug test.

Are you ready for the next step in your career and want to help shape the future at ICA Reklam Maxi Store Team? Submit your application today!

Employment type

Permanent

Start date

Immediately.

Recruiting manager

Carolin Lennartsson, [email protected] tel; 0722 20 08 42

Application deadline

2026-02-26 (interviews will be conducted continuously).

ICA aims to reflect our customers and society, and we therefore strive to hire people with diverse backgrounds, skills, knowledge, and experiences. If roles require it, you will need to undergo tests, background checks, and drug testing before employment. Read more about what it is like to work at ICA.

Contact information

If you would like more information about the position, please contact the recruiting manager Carolin Lennartsson, [email protected] tel; 0722 20 08 42

Union contact person: Daniela Fagernäs, [email protected], 072-220 01 96

Eva Tottie AF, [email protected], 0702-46 49 09