Vacant job

Customer Service

Location: Bollebygd

Employment Type: Full-time

Start: By agreement (preferably immediately)

About Alfredssons

Alfredssons is one of the leading producers of wall art in the Nordics. We specialize in high-quality print production of posters, Fine Art, and canvas, delivering our products to consumers worldwide. Through collaborations with a large number of webshops, we are a reliable and efficient partner in on-demand production.

We are now strengthening our team and looking for a customer service representative who thrives in a fast-paced environment, loves service, and has knowledge of logistics flows within e-commerce.

About the Role

The role is operational, communicative, and solution-oriented with a clear focus on service and follow-up. As a customer service representative at Alfredssons, you will have daily contact with both partners and freight companies.

You will work in a structured manner in a fast-paced environment, ensuring that each customer inquiry is handled professionally, efficiently, and with a high sense of service.

Your Responsibilities:

• Manage customer inquiries via email, chat, and social media
• Answer questions about products, deliveries, and tracking
• Have direct contact with shippers and production
• Handle returns, complaints, and discrepancies
• Manage customs and freight matters
• Actively work to improve internal routines based on customer feedback
• Gather customer insights and contribute to improved working methods

We are looking for someone who has:

• Experience working with freight companies and logistics within e-commerce
• Good knowledge of freight bookings and customs matters
• Experience in handling complaints
• Fluent Swedish and English in both speech and writing
• Good computer skills and is quick at typing

Experience from e-commerce companies with in-house production and working in customer service systems such as Zendesk or similar is a plus.

Who You Are

You thrive in a service role, are calm in your communication, and enjoy solving problems. You work in a structured manner even when the pace is high and are comfortable managing multiple digital systems simultaneously.

You take responsibility for your tasks, are solution-oriented, and understand the importance of being cohesive and caring about the entire customer experience.

We Offer

• A varied role in a growing organization
• A daily life with positive colleagues and close collaboration with customers and suppliers
• An engaged and close-knit team
• A work environment where quality, creativity, and high pace go hand in hand

Send your CV and a short presentation to: [email protected]

If you have questions about the position, feel free to reach out – we look forward to getting to know you!