Customer Service Representative at GodEl

We are now looking for someone who wants to be part of an exciting electricity company, namely GodEl!

Are you service-oriented, communicative, and enjoy a role where you create security for customers by providing clear answers and quick assistance? Then you might be the right person for us.

As a customer service representative, you will be the company's first point of contact and help customers with questions about contracts, invoices, prices, electricity consumption, and other energy-related matters. You will be an important part of a team that works every day to provide customers with a smooth and positive experience.

Your tasks:

• Receive and manage incoming calls from customers
• Respond to customer inquiries via email
• Assist customers with questions about contracts, invoices, moving issues, and electricity consumption
• Perform some administration related to customer matters

We are looking for someone who:

• Has previous experience in service, support, or sales
• Has a professional and service-oriented attitude
• Is structured, meticulous, and confident even when the pace varies
• Enjoys taking responsibility and helping customers find solutions
• Is curious and thrives in a fast-paced and changing organization
• Has good communication skills and expresses themselves well in Swedish and English
• Has an interest in the energy industry or a desire to learn more

About the company & what they offer:

• Salary range: 28,500–29,500 SEK/month. Individual salary setting based on experience
• Secure conditions: Occupational pension with a contribution of 6.2% (from the year you turn 25), wellness allowance of 4,500 SEK/year, good conditions for leave and balance between work and leisure.
• A values-driven workplace with an inclusive culture – we welcome you as you are and value your experiences and ideas
• Good development opportunities: Training and workshops. Opportunity to drive your own initiatives and participate in projects

GodEl is currently Sweden's sixth largest electricity company and also one of the fastest growing. Today, GodEl's workforce consists of 36 dedicated employees in a flat organization, all based at GodEl's office in central Sundbyberg, close to both subway, tram, and commuter trains. The customer service team at GodEl consists of 16 employees divided into two teams: Customer Service and Operations Support, each led by its own team leader. The work is primarily performed from the office, but there is an opportunity for remote work up to two days a week.

About us

Recruitive is a service provider in recruitment and staffing with a comprehensive offering in the white-collar sector.

We are an authorized staffing and recruitment company and have a collective agreement with Unionen and the Academic Union. All our employees are offered wellness allowances, occupational health services, and monthly social events. As an employee at Recruitive, you also receive a consultant manager who is available to you throughout your employment period. The consultant manager's task is to help you develop in your professional role and ensure that you are happy in your workplace.

We recruit tomorrow's customers and take your personality seriously! Therefore, we are always looking for new employees who want to join an exciting company with the staff in the first place!