Vacant job

With 1,000 experts across nearly 100 units nationwide, Falck is Sweden's most comprehensive provider of health and work-life services. We offer occupational health care, crisis and personnel support, organizational and leadership development, transition and career services, as well as primary care and health services for individuals. Falck's health and work-life services reach 1.2 million people across Sweden and contribute to a sustainable work-life and private life for all.

Are you a service-oriented team player who enjoys handling multiple tasks simultaneously? Falck Health and Work Life is now looking for a Customer Service Representative for daytime work at Falck's Service Center in Vasastan, Stockholm!

As a Customer Service Representative at Falck, you will assist our customers throughout Sweden in their contact with Falck, where the main task is to manage customer bookings for a wide and exciting range of services. As a Customer Service Representative, you are Falck's face to the public and need to be a team player who delivers a high level of service to support our customers and operational consultants. The job involves customer contact via phone and email, and in a fast-paced industry, you need to enjoy tempo and taking initiative to best assist both customers and colleagues.

We are looking for someone who has:

• a minimum of a high school education, preferably with a focus on healthcare or administration, or equivalent experience.
• experience working in a switchboard or customer service, or has experience working with customer interaction via phone, email, and chat.
• good ability to express yourself verbally and in writing, and can communicate in conversational English.

As a person, you are:

• service-oriented and customer-focused
• a team player with strong social skills who enjoys working in a group
• able to handle multiple tasks simultaneously, even during periods of high workload, and you thrive in a changing work environment.

You recognize yourself in our Winning Behaviours:

• We care
• We build trust
• Together we create more value

We offer you

• A job in one of Sweden's future industries
• Friendly colleagues and teamwork with other professionals
• Interesting clients, both in the private and public sectors

Other: Temporary employment on an hourly basis, starting as soon as possible.

Working hours are weekdays from 08:00 to 17:00.

Location: Falck's headquarters in Stockholm.

Are you interested? If you have questions about the position, please contact Customer Service Manager Cecilia Johansson Westlund at [email protected] (mailto:[email protected]).

Welcome with your application by 2026-02-18. Selection and interviews are ongoing, which means that positions may be filled before the application deadline.

We kindly ask for no contact from advertising and recruitment agencies.