Vacant job

About the Position

We are now looking for a service-oriented and driven individual for the role of Service Coordinator. Have you worked in a similar role before and are ready for your next career step? Then the role of Service Coordinator might be for you! The assignment starts as agreed and lasts for 6 months with a chance of employment with the client for the right person.

Does this sound like the position for you? Don’t hesitate to apply, selection and interviews are ongoing!

Your Main Responsibilities

In the role of Service Coordinator, you will work with various tasks to deliver good service and support to customers. You will work within the company’s proprietary service system, which will be your most important tool for structure, organization, and customer communication. Through this system, you will handle fault reports, customer feedback, quotes, project management, and communication with the company’s nationwide network of subcontractors in plumbing, cooling, construction, ventilation, electricity, etc. In addition, you will administer incoming and outgoing information for the company’s nationwide customers.

Your Responsibilities:

• Coordinate fault reports, both urgent and planned, from start to finish
• Daily contact via phone/email with suppliers/partners and customers
• Advising and upselling to customers in updating existing products within technical property maintenance
• Invoice review/control
• Administration
• Structure and organize service cases across Sweden
• Quote and project management

The position is full-time, and working hours are Monday to Friday from 07:00 to 16:00. The work takes place on-site at the office with the possibility of remote work when needed and on occasional occasions.

Who Are You?

To succeed in the role of Service Coordinator, we see that you are self-driven and fearless. It is essential that you have a technical interest and can easily handle business systems and computers. You are a true team player who includes and engages those around you. You are unpretentious and show respect and understanding for your colleagues. Communication and service are crucial for you; you thrive in a role where you take responsibility and are constantly in contact with customers and suppliers. Above all, you feel secure in your work and are happy to share yourself!

To be considered for the position, we would like you to have:

• Several years of experience in a similar role
• A technical interest
• Good knowledge of Office 365
• Previous experience working in CRM systems
• An eye for making good deals with customers and suppliers
• Fluent in both Swedish and English, spoken and written

We warmly welcome your application!