Service Officer Wanted at Statens Service Center in Stockholm

We are now looking for someone who wants to help us during the summer vacation period in the role of service officer at one or more of the service offices in Stockholm.

We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you will provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your job is to guide customers in using the e-services of collaborating authorities and to find information on websites. In your role, it is important that you listen actively, adapt your response to the customer, and have a pedagogical approach.

In your customer meetings, you will have the support of various authorities' IT systems. In addition to introduction and training, time is allocated every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also be required to work at other service offices, which can sometimes happen at short notice.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct contact with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive demeanor and an ability to quickly learn new information.

We are looking for someone who has:

• An ongoing or completed academic education of at least 180 credits
• At least two years of experience in a service profession where you have informed and guided customers in personal meetings
• Knowledge in information retrieval and experience using e-services

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other Information

The employment is temporary during the period of June to August. The position is 100%. Start date by agreement. We do not have the possibility for remote work. Travel may occur. A successful security clearance is required for employment, and the position may be classified in a security class, which also involves a background check.

Welcome with your application including CV and cover letter by March 1, 2026. To ensure a fair and accurate assessment, it is important that you provide the year and month for each employment as well as a brief description of the tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 11-12. In March/April, a security clearance is planned, which requires a physical interview/conversation on-site in Stockholm during office hours.

Statens Service Center

We offer you a workplace where you can contribute with your expertise in services that are close to citizens and authorities. Statens Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters involving several authorities.

As an employee with us, you will have the opportunity for professional development, career development, wellness benefits, and wellness hours each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the public value base. This means that we adhere to six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also an emergency authority within the sector of economic security. Together, we are 1,500 employees.

Statens Service Center promotes a discrimination-free workplace with increased diversity and equality.

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