Do you want to help Stockholmers when it really matters?

Do you have experience in liability and legal protection claims and enjoy guiding customers through complex situations? Then this could be your next challenge – with us at Länsförsäkringar Stockholm!

About the job

In this role as a claims adjuster, you will work with both liability claims and legal protection claims, providing you with a varied and developing everyday life where you can help customers in many different situations.

When handling liability claims, this mainly involves:

• Investigating liability claims and assessing whether an insurance event has occurred
• Investigating liability for damages
• Representing our policyholders against claimants
• Deciding on and paying compensation from the liability insurance in accordance with insurance terms and applicable law.

In addition to liability claims, you will also handle legal protection claims, which mainly involves:

• Processing applications from customers' legal representatives by investigating the insurance case and deciding whether legal protection should be granted or denied
• Reviewing and paying compensation for the representatives' fees and costs
• Informing customers and representatives via phone about the scope of the legal protection insurance and ongoing cases.

You will be part of an engaged team where we learn from each other, have fun together, and always put the customer's best interests first. We work proactively to achieve the best results in the simplest possible way and see it as our goal to be there for our customers when they need us the most.

We are looking for someone who

We believe you have experience in claims adjustment, preferably with a focus on liability and legal protection claims. You are accustomed to contacting many different parties, such as representatives, customers, and authorities.

Requirements:

• Law degree
• At least 2 years of experience in claims adjustment, preferably in legal protection and liability claims
• Experience in contacting representatives, customers, and other external parties
• Ability to combine legal investigation with world-class customer service
• Express yourself well both on the phone and in writing via letters and emails

Meritorious:

• Experience in handling complex legal protection and liability claims
• Longer experience in claims adjustment of legal protection and liability claims (we also welcome senior profiles)

Personal qualities:

• Service-oriented and pedagogical – you enjoy guiding and helping customers
• Communicative and clear, even in complex cases
• Independent, driven, and have good judgment
• Unpretentious and enjoy collaborating with others
• Goal-oriented, engaged, and easy to make decisions
• Outgoing and creative – you are happy to share your experiences and knowledge

We place great importance on your personality and engagement – with us, potential and willingness are at least as important as experience. We value diversity and work for an inclusive work environment. To ensure an unbiased recruitment process, we use psychological tests.

Information and application

Interested? Welcome with your application!

Location: Valhallavägen 215, Stockholm

Employment type: Permanent full-time position, starting by agreement and beginning with a probationary period.

We interview candidates on an ongoing basis, and the position may be filled before the application deadline. Please submit your application as soon as possible via our recruitment system.

If you have questions about the position, please contact Joacim Kruse at [email protected]

Union contacts, tel 08-562 830 00:

Forena: Liselotte Lilja

SACO: Dick Broman

Welcome to LF Stockholm

Our vision to become Stockholm's most beloved company drives our development, and the path there is through our employee and leadership engagement. Employee engagement means curiosity about each other, and we see the benefits of being different and contributing with various experiences and perspectives. We are self-driven and open to constant learning by actively sharing knowledge with each other. We work with direct feedback, recognize when we do something well, and celebrate successes together.

This is what it’s like to work with us

At LF Stockholm, we have an open and welcoming corporate culture based on our four core values:

• Drive - Because we need to be action-oriented to succeed.
• Collaboration - Because we create the most value together.
• Curiosity - Because we want to develop and create new opportunities.
• Care - Because we care about each other, our customers, and our environment.

These serve as the compass that guides us in our daily work and permeates everything we do, from customer meetings and sales to employee conversations and team activities. Of course, we hope that you, just like us, recognize yourself in this description.

Read more about our corporate culture, benefits, and what it’s like to work with us here.