Consumer Advisor

Are you passionate about consumer issues and eager to help people? Do you want to contribute to the development and continuous improvement of our unit? Then you might be our next consumer advisor. We offer you an exciting job in a humble team where we help each other grow.

Eskilstuna Direkt is the municipality's common contact center for information and service to the residents, users, and customers of the municipality. Everyone seeking information, help, and support from the municipality's various administrations and operations should be met in the same way and receive basic guidance and information regarding their inquiries. The unit also employs municipal advisors, an interpreter service, and budget and debt advisors.

RESPONSIBILITIES

As a consumer advisor, you provide the public with advice and guidance on consumer issues. This may involve questions related to consumer rights, pre-purchase information, and complaints. You inform about applicable laws, assist with complaints, and mediate in case of disputes. Most contact occurs via phone, but also through email, e-services, and pre-booked visits.

With us, you also work preventively by engaging with different groups of consumers. You plan and conduct lectures and training sessions for schools, associations, and businesses on consumer rights and personal finance. Media contact is also part of the role.

QUALIFICATIONS

We are looking for someone with a university degree in economics, law, or behavioral science. Experience in consumer guidance is preferred, and knowledge of relevant legislation is a plus, such as the Consumer Purchase Act, the Consumer Services Act, the Package Travel Act, the Distance Contracts Act, and the Act on Agreements Outside Business Premises. The position requires good knowledge of Swedish, both spoken and written, and comfort in using digital tools in your work.

To thrive in this role, we see that you are a flexible and service-oriented person with an empathetic approach in conversations with people. You easily understand different situations and identify how to best provide support. It is also important that you can explain legal matters in a simple, pedagogical, and easily understandable way. You feel comfortable speaking in front of both small and large groups and can adapt your communication to the audience.

We warmly welcome your application!

ADDITIONAL INFORMATION

The Service Administration coordinates, develops, and delivers qualitative support with a broad range of services to the municipal group's operations. What we deliver should benefit the residents.

Do you want to help lead the way?

We offer a workplace that leads the way in one of Sweden's most sustainable municipalities. Together with competent and engaged colleagues, you will help develop Eskilstuna through good sustainable meetings, guidance, and service. Through active and courageous employee participation and a trusting and engaged leadership, you will help drive change. You make a difference for people every day.

We welcome employees from diverse backgrounds and strive to make our workplaces accessible to everyone.

If you have a protected identity, please apply by sending your application in writing or delivering it to our reception at Alva Myrdals Gata 3 D. Mark your application with the Recruitment Unit and the advertisement's reference number.