Service Officer Wanted for the Service Office in Katrineholm

We are now looking for someone who wants to help us during the summer holiday period in the role of service officer at the service office in Katrineholm.

We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you will provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your job will be to guide customers in using the e-services of collaborating authorities and to find information on websites. In your role, it is important to listen actively, adapt your approach to the customer, and have a pedagogical attitude. You may also be required to work at other service offices, which can sometimes happen at short notice.

In your customer meetings, you will have the support of various authorities' IT systems. In addition to introduction and training, time is allocated each day for you to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing good service to our customers by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from different backgrounds and abilities. In short, we are looking for someone who has both a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• An ongoing or completed academic education of at least 180 credits or equivalent knowledge obtained through work experience
• At least two years of experience in a service profession where you have informed and guided customers in personal meetings
• Knowledge in information retrieval and experience using e-services
• A valid driver's license (B)

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Additionally, it is advantageous if you have:

• Current and relevant experience from work or internship at a government service office under the auspices of Statens servicecenter, the Swedish Tax Agency, or the Swedish Social Insurance Agency

Other Information

The employment is temporary during the period of June - August. The employment is 100%. Start date by agreement. The position is located at the service office in Katrineholm. We do not have the opportunity for remote work. Travel may occur.

Welcome with your application including CV and cover letter by February 1. To ensure a fair and accurate assessment, it is important that you provide the year and month for each employment and a brief description of your tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 7 in Katrineholm.

Statens Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. Statens Service Center has a mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide individuals and businesses with support and guidance in matters concerning several authorities.

As an employee with us, you have the opportunity for professional development, career development, wellness benefits, and wellness time each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the public value base. This means that we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also an emergency authority within the economic security sector. Together, we are 1,500 employees.

Statens Service Center works for a discrimination-free workplace with increased diversity and gender equality.

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