Vacant job

Support and Sales Support – Vägfas AB

Do you want to work closely with customers and help boards in community associations make everyday life run more smoothly? Vägfas AB, a growing IT company based in Norrtälje, is now looking for a support employee with sales support elements. The work is conducted according to a hybrid principle of office and remote work. Vägfas' head office is located in Norrtälje.

About Vägfas AB

Vägfas is a digital system that simplifies board work in community associations across Sweden. The platform gathers member registers, billing, invoicing, accounting, and communication in one place. Today, Vägfas is used by 1500 community associations.

Vägfas AB is part of the SkyTech group.

The Role

As a support employee, you will work operationally to assist our customers in their daily use of the system. You will answer questions, guide when necessary, and ensure that customers receive clear and accurate answers. The role also includes sales support, where you will identify needs and inform about relevant features during customer dialogues.

You will work independently but as part of a team, with clear frameworks and established working methods.

Examples of Responsibilities

• Provide support and sales support via phone, email, and ticket management tools
• Assist customers with questions regarding the system's functions and usage
• Follow up on cases and ensure good quality in feedback
• Develop and update guides, instructions, and simpler training materials
• Collaborate with sales and marketing by conveying customer needs and recurring questions

We are looking for someone who

• Has experience in customer service or support
• Is pedagogical, clear, and service-oriented
• Is structured, responsible, and solution-oriented
• Has good IT skills and finds it easy to understand digital systems
• Has a basic understanding of accounting
• Is proficient in Swedish and English, both spoken and written

Meritorious

• Experience from association or board work
• Familiarity with Freshdesk or similar ticket management tools

We offer

• An independent and clearly defined role in an engaged team
• Opportunity for remote work and flexible working hours
• Occupational pension, wellness allowance, 1 hour of wellness per week, and health insurance
• A work environment where structure, clarity, and quality are prioritized

About the Position

Location: Norrtälje

Extent: Full-time, 6-month probationary period

Salary: Fixed salary according to agreement

Start date: Immediately or according to agreement

Application

CV and cover letter, as well as any questions regarding the position, should be sent to [email protected].