Vacant job

We are looking for a highly motivated and tech-savvy individual to join our Tech Support Team for Samsung in Kista. As a technical support and user support representative, you will have the unique opportunity to play a crucial role in providing top-notch assistance to our customers, troubleshooting technical issues, and equipping them with tools to maximize their use of high-tech products.

Transcom is a global community of customer experience experts. We are agile, curious, driven, lifelong learners, and committed to the world’s most beloved brands. We are seeking a Swedish technical support and user support expert who loves helping others, deeply cares about delivering excellent customer service, and has a true passion for the world of technology and AI. We want you to be a part of us. This is the perfect opportunity for a tech-savvy individual.

What can you expect from US?

• At Transcom, we foster an international and inclusive environment that makes you feel supported, encouraged, and welcomed from day one. We are committed to your growth and success.
• Cutting-edge technology - Be at the forefront of technology and work with the latest technical products and innovations.
• Career development - We offer robust professional development programs, mentorship, and opportunities for advancement within our diverse customer experience team. This is your chance to grow and develop in a dynamic and fast-paced industry.
• Make a real difference - Improve users' lives directly by solving their technical challenges and guiding them to maximize the value of their devices. Your role is crucial in ensuring that our users get the most out of their technology, making a real difference in their lives.
• Additional employee benefits.

Join us as a Technical Support and User Support Expert!

Our client is at the forefront of the market when it comes to the future of technology. In this role, you will act as user support. You listen to and understand our users' questions and ensure they know how to proceed in the best way. Your tasks will include problem-solving, but it doesn't stop there; you ensure that the user gets the most out of their technical product while utilizing the finest cutting-edge technology tools to assist you in your daily work. Your main responsibilities will be to use your in-depth knowledge of technology products to diagnose and resolve complex issues, as well as to be an advocate for our customers, championing their needs and providing outstanding service.

What are we looking for:

• Start date on January 26, 2026
• Can work between opening hours 8 AM - 6 PM Monday to Friday
• 80% employment with varying schedule
• Intermediate English (B2+) - written and spoken.
• Native or fluent in the Swedish language.
• A strong interest in troubleshooting hardware and software on various electronic devices.
• A passion for learning and understanding mobile operating systems (Android & iOS) and common software.
• An enthusiasm for problem-solving and a natural inclination to diagnose and troubleshoot technical issues.
• A positive attitude and a strong ability to manage stress effectively.
• Excellent listening skills and a genuine interest in building strong relationships with customers.
• A creative mind and the ability to find innovative solutions and circumvent problems.

What is life like at Transcom?

We have 30,000+ customer experience specialists in 29 countries with 90 locations, providing services in 33 languages to international brands across various industries. Thanks to our recent success, we are expanding our award-winning team and investing in our employees. At Transcom, we are relentlessly committed. To our customers and to each other. Every day, someone begins their journey with Transcom. Taking the potential they have today and transforming it into skills for the future. Being recognized for working hard, being a team player, and supporting others. Standing up for positive, lasting change in their teams and communities. That’s how we are at Transcom. Here, we care and cheer each other on. You are included, just as you are, from day one. And with the right mindset, there’s no limit to how far we can go together. We are committed to your growth and success.

If your profile matches what we are looking for, we will invite you to one of our digital interviews. There, we will provide you with more information about the position and get to know you better. Interviews are ongoing, so please submit your application as soon as possible.