Vacant job

Make a difference for our Finnish customers! SEB Kort is looking for someone who is passionate about service, finds solutions, and thrives in a fast-paced, professional environment in Solna.

About the position SEB Kort operates throughout the Nordic region and collaborates with brands such as SEB, AirPlus, Strawberry, and several co-brand partners. They provide services to both private and corporate customers and handle over a million customer interactions each year.

As a customer service representative, you will be part of the team that delivers top-class service to SEB Kort's customers.

Your main responsibilities:

- Provide support via phone and email. - Answer questions about invoices, transactions, complaints, credits, and interest rates. - Guide customers in SEB's digital services (website and app) - Ensure high quality and the best possible customer experience in every contact. Here you will have the opportunity to develop your customer service skills in an exciting and educational environment.

We offer you

Comprehensive training and ongoing coaching in communication, customer management, and business professionalism. Certification in customer service upon completion of training (Workz Academy) Collective agreement terms and wellness benefits. Access to a dedicated operational manager who supports your development and is always available. A safe and stimulating work environment with opportunities for personal and professional development. SEB Kort is looking for you who has a strong service focus, is goal-oriented, and enjoys working in a team. You are responsible, professional in your approach, and eager to develop. You are also technically curious and comfortable guiding customers in digital services.

Furthermore, we would like you to have:

• A high school education
• Several years of work experience
• Experience in customer service or another service/sales role
• Fluent in Finnish, Swedish, and English.

It is an advantage if you speak more Nordic languages, but it is not a requirement.

Other information Employer: Workz Client: SEB Kort Start: By agreement Scope: Full-time, permanent employment with an initial probationary period Salary: Individual salary setting, collective agreement applies Location: Stjärntorget 4, Solna Working hours: Office hours Contact: [email protected] Application We do not look at CVs but focus on relevant competencies. So if you are curious about a new role or industry? Then you have found the right place. Upon application, you will receive a short matching test to your email, which takes a maximum of 12 minutes to complete. Remember to complete the test so we can proceed in the process, as this is the first step in our process. We look forward to your application!

ABOUT SEB Since our start 160 years ago, SEB has been guided by a strong belief that entrepreneurial thinkers combined with innovative companies are needed to create a better world. We are here to enable them to achieve their ambitions and succeed in both good and difficult times. We are the business engine of the bank, providing the financial expertise our organizational and private customers rely on. We do so with focus on our customers' needs, commitment to quality and trust, and an entrepreneurial mindset to continually improve our services.

Read more: https://sebgroup.com/ (https://sebgroup.com/)