Vacant job

BIAB Locks & Alarms is a leading player in the lock and security industry. We work with both private individuals and companies, offering comprehensive security solutions in locks, access control systems, and alarms. With extensive experience, strong customer focus, and high competence, we deliver safety and quality in every assignment. Our staff is our greatest asset; together we create solutions that make a difference.

As a customer and service coordinator at BIAB Locks & Alarms, you will play a key role in creating order, structure, and flow in daily operations. You will be the link between our customers, technicians, and management, planning, following up, and ensuring everything runs smoothly.

You will work both operationally and strategically. Handle incoming cases, distribute assignments, communicate with customers, and contribute to improvements in routines and working methods. You will also lead and coordinate technicians during assignments.

The role suits you who thrive in a fast-paced environment, can juggle many tasks, have a lot of responsibility, and interact with many stakeholders.

As a customer and service coordinator, you will among other things:

• Receive and plan incoming service assignments and installations.
• Prioritize and distribute assignments to technicians based on customer needs and resources.
• Complete, document, and invoice service assignments and contractual services.
• Maintain daily contact with customers and technicians to ensure good communication throughout the assignment.
• Follow up on cases and contribute to high customer satisfaction.
• Lead, give instructions, and coordinate resources in a clear and efficient manner.
• Identify areas for improvement and contribute input to process development.

Desired Profile:

• Experience in customer service, planning, or coordination, preferably within technology, construction, electrical, or HVAC.
• Good computer and system skills.
• Good knowledge of MS Office suite.
• Fluent in Swedish, both spoken and written.
• Driving license B.

We are looking for someone who is:

• Structured, you keep order even when the pace is high and several assignments are ongoing simultaneously. You will become our “spider in the web” and enjoy having many tasks in the air.
• Communicative, you are confident in giving clear instructions to both customers and technicians.
• Solution-oriented, you see opportunities and find ways forward when problems arise.
• Responsible, you take initiative, drive processes, and ensure that everything gets done.
• Relationship-building, you create a good atmosphere and long-term relationships through your approach.

Meritorious if you have:

• Background, knowledge, and experience from the lock and security industry.
• Previous experience in planning technicians' work.
• Technical interest or understanding of security solutions.
• Experience with business systems or CRM.

Other:

Start: Immediately Working hours: Monday–Friday, 07:00–16:00 Location: Tullinge Hantverksbyn Employment type: Permanent position with a 6-month probationary period Benefits: National vouchers (50% subsidized) and wellness allowance

The recruitment is conducted in collaboration with Tillväxt Botkyrka. Selection is ongoing, and your responses to the application questions will form the basis for the assessment of your application. Due to how the ad platform is structured, Tillväxt Botkyrka may appear as the employer, but the position described above is always with the employer mentioned. The employer receives recruitment support from Tillväxt Botkyrka to find you.