Vacant job

About VR Sweden

At VR, we work together for the best public transport in the world. In the Swedish market, we operate bus and train services on the national rail network. Together with our colleagues in Finland, we are one of the largest operators in public transport in the Nordic region. Our goal is to enhance our competitiveness through development and innovation, as well as improved operational quality.

We operate based on our values: We care, We work together, and We contribute to development.

Since December 14, 2025, VR has been responsible for the operation of Norrtåg. To strengthen our teams, we are now looking for part-time employees who can work as needed, for example during evenings and weekends. We are recruiting both Traffic Managers and Customer Service Representatives who want to contribute to safe, efficient, and service-oriented transport for our passengers.

Customer Service Representative

As a customer service representative, you are a reliable point of contact for our passengers. You assist with inquiries, disruptions, and bookings, and work closely with both traffic managers and train staff. This role is suitable for those who want to work extra, for example during your study period or when you have the opportunity to take extra shifts.

Your responsibilities

• Handle customer inquiries via phone, chat, and email
• Provide passengers with current traffic information
• Rebook passengers, order replacement transport, and arrange hotels
• Support traffic management and train attendants during disruptions
• Ensure that communication is clear and service-oriented

We are looking for someone who

• Has good communication skills and enjoys working in a service role
• Is calm and confident even in pressured situations
• Has good computer skills and can easily adapt to new working methods
• Is responsible and solution-focused

We would like you to have

• Experience in customer service
• Very good computer skills

Location

Both the customer service representative role and the traffic manager role are located at VR's office in Umeå, right next to the station.

Do you want to be part of VR Norrtåg?

To submit your application, please upload your CV and answer the selection questions included in the process.