Vacant job

In our Customer and Member Service department, 21 Customer and Member Advisors work across our 9 locations. Together, we assist our customers, primarily housing cooperatives, as well as our members. Through phone, email, and visits, we answer questions, handle cases, and provide advice regarding contract management, membership issues, and everything related to 'The Good Living'. Our strategy is to be close to our customers, as we are primarily a service-providing company and depend on creating close and long-term relationships with our customers and members.

For our office in Luleå or Umeå, we are looking for a Customer and Member Advisor to start as agreed. If you want to contribute to 'The Good Living' and be the face of our organization, this is the right position for you!

The responsibilities include contract management and membership issues where you receive customers via phone, digital channels, or visits. Case management and contact with residents and members are significant aspects of daily work. The main tasks include:

• Advising and providing service regarding HSB Savings.

• Service and management of rental apartments, condominiums, and other rental objects.

• Preparation for our billing and payment matters.

• Support and service in membership issues.

• Coordination of cases between our customers and contractors.

In the long term, we also want you to take on the role of HSB board member, i.e., participate in a housing cooperative's board. There, you will support the board in their work and safeguard the interests of the members.

We will place great emphasis on personal qualities in this recruitment process. We are looking for someone who is:

• Relationship-building and service-oriented towards both customers and colleagues.

• Structured.

• Driven and proactive in solving problems.

It is important that you have the ability to independently plan, structure, and execute your work and actively participate in developing the organization. You should be curious and have a holistic view with a good ability to collaborate with your colleagues across the entire organization, regardless of department or location. You need to be attentive and express yourself simply in both speech and writing and keep the customer in focus. We expect you to share our values and that your actions towards members and customers are based on them.

Since computers and phones are our primary tools, we expect that you have good phone and computer skills and the ability to learn new systems. If you have previously worked with phone or digital contact methods, we consider it an advantage.

A stimulating job in a development-driven organization. With us, you will work in a dynamic environment based on our fundamental values: Engagement, Security, Sustainability, Care, and Cooperation.

The position is a permanent employment with an initial probation period of 6 months and a start date as agreed. We apply continuous selection, and the position may be filled before the application deadline, which is January 28, 2026.

Contact Team Leader Customer and Member Service Nadja Sörestam tel: 010-303 20 11 or email [email protected].

Welcome with your application!

About HSB Norr

HSB Norr is the northernmost of the regional HSB associations and operates from Umeå in the south to Kiruna in the north. We are owned by our approximately 40,000 members, and our mission is to create good, sustainable living together. Our service offerings are broad and include management services and services in property development, newly produced condominiums, rental apartments, savings, and membership for housing cooperatives and individual members. We work for increased resource efficiency, reduced climate impact, and the development of sustainable services and products. HSB is also an important community actor that contributes to an inclusive society that values equality and diversity.

Do you share our passion for creating the sustainable homes of the future?

To read more about us at HSB Norr, please visit our website https://jobb.hsb.se/pages/hsb-norr for more information regarding benefits and roles.

Calls from external recruitment companies and sellers are not welcome.