Vacant job

Do you want to provide world-class service and be part of a winning team?

Do you find it exciting to work in a changing environment with driven colleagues? Are you motivated by finding professional solutions with high quality? Then we have the role for you!

As a Service Coordinator at TSG Solutions Sweden AB, you will be a key person in our helpdesk center and customer service support. You will have a stimulating job where we invest in your development and give you the opportunity to broaden your knowledge. Behind you is a stable company that is a world leader in the industry – together we strive to deliver service of the highest quality and create top satisfaction among our customers.

__________________________________________________________________________________

About the role

In the role of Service Coordinator, you will have the main responsibility for maximizing customer satisfaction and cost optimization through:

• Call handling and work order administration
• Planning and coordinating service cases
• Improvement work and follow-up of SLA goals

You are the customer's first contact for reporting faults and ensure that tasks are completed on time and in a cost-effective manner. The role involves independent work with great room for your own initiatives and problem-solving.

You should also be able to work evenings and weekends one week per month.

__________________________________________________________________________________

We offer you

• A close-knit team with driven colleagues
• Close collaboration with management
• A corporate culture where you can make a difference and develop
• An exciting industry in change with future solutions

__________________________________________________________________________________

Examples of tasks

• Organizing work schedules for technicians
• Managing incoming emails, work orders, and calls
• Coordinating and following up cases
• Ensuring resource planning and optimizing capacity
• Working on improving KPIs
• Administrative tasks such as mail handling

__________________________________________________________________________________

Your profile

• High school education
• Experience in customer service (preferably 1-2 years as a service administrator)
• Good administrative skills and computer proficiency
• Fluent in Swedish and good English
• Preferable: experience with IFS Applications, MS Excel, user support

We are looking for someone who is meticulous, structured, and solution-oriented. You thrive in a fast-paced environment with parallel processes and are curious and proactive.

__________________________________________________________________________________

Practical information

• Location: Bromma or Skellefteå
• Start: When the right candidate is found
• Salary: Fixed monthly salary
• Application deadline: February 8, 2026 (interviews will be conducted continuously)

Application: Send your application to [email protected] and state the reference Application Service Coordinator.

Contact:

Christina Findell, Customer Service Manager

Email: [email protected]