Job Advertisement: IT Support and Service Center

Mid Sweden University is an educational institution where people meet, get inspired, and think innovatively.

We are located in Sundsvall and Östersund, and offer a wide range of programs both on campus and online. Strong relationships with the surrounding community provide our research and education with a solid foundation in society and, not least, in the region.

The Campus Service and IT Support departments are tasked with providing Mid Sweden University's employees, students, and external stakeholders with a unified, easily accessible, and needs-based service and support. The teams in Sundsvall and Östersund consist of about 25 employees and handle areas such as telephone service, IT support, and service center.

We need to strengthen our pool of employees within IT support and the Service Center and are looking for someone who has studied at least two semesters at Mid Sweden University and has a good understanding of the university as well as experience as a student.

We are looking for someone who is good at collaborating, enjoys working independently, is organized, communicative, and ready to take significant personal responsibility.

Job Responsibilities

The job responsibilities will include, among other things:

• Answering general questions directed to Mid Sweden University across all channels
• A special emphasis is placed on providing information and guidance regarding study-related inquiries
• Telephone and switchboard service as well as tele-administration
• Production and distribution of access cards
• IT support
• Assistance with room bookings and event bookings
• Sales of products

Qualifications

To thrive in this role, you need to have a strong sense of service and enjoy customer contact. Furthermore, you need to communicate well and understand that different individuals absorb information and knowledge in various ways. The work involves both independent tasks and teamwork. You should also have good IT skills.

In your work, you will communicate in both Swedish and English. Therefore, good written and verbal skills in both Swedish and English are required.

To apply for the position, you need to have completed upper secondary education. It is an advantage if you have post-secondary education in the field. We prefer that you are a student at Mid Sweden University.

We place great importance on your personal qualities and therefore we would like you to be:

• Service-oriented and solution-focused
• Engaged and proactive
• Flexible, able to quickly switch between tasks and physical locations
• Able to gather information and stay updated
• Able to lead conversations and build good relationships

Employment and Start Date

This position is an intermittent employment (hourly employment). This means that you will belong to a staff pool and will be employed on each individual occasion and receive financial compensation per hour. How much you will work as a service administrator varies; you will be offered work when there is a need. This means that you will be offered occasional, short-term employment opportunities. Start date according to agreement.

Work location: Sundsvall or Östersund

Salary: Hourly wage

Information

For further information, please contact unit manager Lars Hägglund at +46 10-142 89 74, or unit manager Christer Backlund Enered at +46 70-606 78 39.

Welcome with your application via our recruitment system no later than 2026-02-02.

Mid Sweden University, with campuses in both Sundsvall and Östersund, is an institution close to students, colleagues, and the surrounding community. At the same time, we are located near the sea, forests, and mountains, which creates conditions for a fantastic quality of life. New knowledge is created here through internationally successful research and education that contributes to societal development. In this way, we contribute to a sustainable future and a better world.

As an employee at Mid Sweden University, you should be able to balance work with leisure and have a good balance in life. We offer, among other things, flexible working hours, support for wellness activities, salary supplements during parental leave and illness. You will also receive generous vacation days.

Mid Sweden University actively works for equal opportunities and strives to take advantage of the qualities that diversity and gender equality bring to the organization. Your personal data will be processed and stored in accordance with the General Data Protection Regulation. We welcome inquiries from those interested in working with us but decline offers from those selling advertisements and recruitment services.