Service Advisor at Elgiganten

Elgiganten is Sweden's leading retailer of consumer electronics, appliances, and kitchens. We currently employ nearly 3,400 people and have a total of 170 Phonehouse stores and warehouses across the country. As an employee at Elgiganten, you are part of something much larger, and the business consists of several important functions such as warehouses, stores, e-commerce, Nordic central warehouse, and customer service. Join us and be part of our success!

Do you love contributing to a fantastic customer experience? We are now looking for a Service Advisor who delivers world-class service and is passionate about taking care of our customers in the best way possible!

Your role as a Service Advisor/Technical Support

As a Service Advisor, you will work within the Operations area, which consists of cash register, warehouse, support, and merchandising. It is a varied role where you will work with several different tasks, and with your expertise, you will make a difference and be an important part of our success. A large part of your day-to-day work is about creating the best possible customer experience; you are simply a star in customer care. We would like you to have good knowledge in technical support to handle all forms of technical problems that our customers need help with.

In addition to being responsible for assisting with service tasks, product logistics, and warranty issues, you will also ensure that it is easy for our customers to shop and that they can take the right product home. By optimizing the shopping experience in the store and ensuring satisfied customers, we can reach our goals; having the ability to solve problems on the way to success is another crucial part of the role. You will gain basic knowledge in all areas of Operations, giving you great flexibility in your daily work.

Who are you?

As a Service Advisor at Elgiganten, your personal qualities and motivation are the most important. You love meeting customers and achieving your goals, and of course, you have fun while doing it!

We believe that you

• Always have the customer in focus and are driven to provide each visitor with personal service
• Have a genuine sense of service and love working with people
• Are quick to learn and have a desire to develop
• Are engaged, responsible, and willing to do your best
• Thrive when there is order and structure

An interest in the products and services we sell is a great advantage, but we will provide you with the knowledge and training required for the role during your introduction, all to ensure you succeed and enjoy working with us.

Who are we?

Our culture is important to us, and our values permeate everything we do. We are now looking for a colleague who wants to be part of our community and, like us, is driven by and shares our values: Win Together, Play Together, Grow Together, and be Different Together.

At Elgiganten, we believe that our differences make us stronger, and our cohesion is a strength. Here, driven individuals with a strong interest in both our customers and each other work together. Those who see opportunities, enjoy rapid changes, and are driven to contribute to positive results tend to thrive with us. We are people with energy who have the ability to take initiative and want to develop.

Development with us

Our goal is to become the best employer in the industry, and we believe we can achieve this through our strong leadership. At Elgiganten, a good leader creates engagement, job satisfaction, and motivated employees. Development and internal training are areas we have chosen to invest in, including training in product knowledge, customer interaction, and leadership training.

Elgiganten offers

• Collective salary and pension
• Generous bonus agreement
• Benefits in wellness and employee purchases
• Internal training programs for employees and leaders
• Good career opportunities

Additional information

Employment type: Permanent with an initial probationary period
Scope: Part-time 60%, working hours include evenings and weekends
Start date: By agreement
Application deadline: 2026-03-01

At Elgiganten, we strive for diversity and therefore welcome all applicants, regardless of gender, age, or ethnic background. Please note that we use tests and background checks as part of the recruitment process. We look forward to your application! Register your CV and apply for the position by clicking the link.