Do you want to excel in customer service and sales?

Create fantastic customer experiences, work with the latest AI technology, and get the chance to develop and grow in your role? Then you should apply to us at Releasy!

About the position

As a customer service representative at Releasy, you will:

• Represent Releasy and our client Telia, one of Sweden's most successful companies in the IT and telecommunications industry.
• Receive customers via incoming calls, answer questions, and solve problems related to the customer's services with Telia.
• Actively work with sales as part of your service.

You do not need any prior knowledge - just a passion for always delivering that little extra through a memorable customer interaction and active upselling.

Training

30 days of basic training combined with practical work. You will also receive coaching from your team leader and the opportunity to advance in our career ladder.

Employment form

Permanent full-time employment with a 6-month probationary period.

Salary

Fixed monthly salary plus commission-based bonus linked to your upselling.

Working hours

Shifts are scheduled within Telia's opening hours, which are Monday-Friday 08:00-19:15 and Saturday 09:00-17:15.

Start

We have two training starts, on 2026-01-08 and 2026-02-06. The training start date is also the start date for employment.

Qualifications and skills

• High school diploma
• Fluent Swedish in speech and writing
• Good knowledge of English both orally and in writing
• Good computer and system skills

We are looking for someone who is driven to work towards clearly defined goals. You are communicative and helpful with an ability to identify problems and find solutions. To thrive at Releasy, you need to have a strong motivation for customer satisfaction and sales, and a desire to develop in your role as a customer service representative.

Application and process

Are you the one we are looking for? Send in your application today! Applications are handled continuously, which means the position may be filled before the application deadline.

At Releasy, it is important that each application is handled fairly and objectively. To ensure that we recruit the right employees, we use a structured recruitment process.

The process begins with selection questions where we ensure that the basic requirements for the position are met. You will then receive an invitation for a background check, which you will retrieve and review before deciding whether to share it with the recruiter. Automated systems may be involved in the process, but all decisions are made by people. We conduct background checks to ensure a safe and fair recruitment process. This is part of our quality work and helps us create a safe working environment for both our customers and employees.

If you proceed in the process, you will be invited to tests and interviews, where we focus on evaluating your skills and potential to succeed in the role. We also conduct digital reference checks to verify previous experiences and gain a broader picture of your work capacity.

If you have any questions about the position, please contact the responsible recruiter at: [email protected]

We handle our recruitment internally and kindly ask for no contact from recruitment agencies.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecommunications, media, e-commerce, travel, and public services. Releasy takes care of its clients' customer service and sales across all channels, such as social media, chat, email, and phone. Releasy operates in Sweden, Norway, and Finland with approximately 1800 employees.