We are looking for you with great energy and a forward-looking attitude to help develop the Operations Support unit!

To enhance the service level towards Samhall's operations and customers! Apply today as we are working with ongoing selection.

ABOUT THE POSITION

In Sweden, 250,000 people with disabilities lack a job to go to. That is why Samhall exists – to create meaningful jobs for those who are outside the labor market. Samhall's vision is "A labor market where everyone is seen as an asset" and we believe that you reading this feel just as strongly about those words as Samhall does. For Samhall, inclusion and development are at the forefront of everything they do. No matter where you work in the organization, Samhall's purpose is always present, and accessibility and the belief that all people have skills are a compass and a driving force. Samhall has 24,000 employees, of which about 1,500 are managers and specialists, with operations throughout the country. Together they work for a more inclusive labor market that benefits individuals, organizations, and society at large. An important part of the position is therefore to work in line with Samhall's goals, business idea, and policies and contribute to the company achieving its goals.

Operations Support – Support for operations and customers in everyday life

As a Process and System Support, you will belong to Operations Support, which is part of Samhall's Shared Service Center. You report to the Head of Operations Support and are part of a group of 16 colleagues. Operations Support is a unit tasked with supporting Samhall's operations and customers in their mission. They do this by providing professional service and user support to internal employees and external stakeholders daily by investigating, resolving, and providing feedback on questions or comments related to processes, system support, and ways of working, such as deliveries, employment, invoices, and more. An important part of the mission is to identify development needs that help facilitate both for Samhall's operations and customers.

Samhall has its beautiful premises on St: Larsgatan, right in the center of Linköping. The assignment extends to August 30, with a chance for extension.

You are offered

• A flexible workplace with a hybrid solution of office work and home office if desired
• Valuable experience working as a support function in a large organization
• A wonderful work environment with a positive spirit and community

WE ARE LOOKING FOR YOU WHO

• Has completed high school
• Has previous experience working with service
• Good experience working in Office 365 (Word, Excel, PowerPoint, Teams, and Outlook)
• Has an interest and understanding of IT/technology and the ability to quickly learn new digital tools
• Good ability to express yourself verbally and in writing in Swedish as it is required to perform the tasks
• Is driven by collaboration and interested in learning new areas

It is meritorious if you have

• Previously worked in case management systems, preferably ServiceNow
• Understanding of processes and the ability to see things from a holistic perspective
• Previously worked in any of the following systems: IFS, SuccessFactors, Dynamics CRM, Quinyx

To succeed in the role, you have the following personal qualities:

• Helpful
• Social
• Organized

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply ongoing selection and will take down the ad when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.