Case Officer for Publicly Funded Travel

Are you motivated by delivering high-quality service and do you thrive in an administrative and independent role? Do you also want to work in an organization where structure and approach make a difference for many? Then you could be our next Case Officer for Publicly Funded Travel!

Who are we?

The Urban Development Office creates value for everyone living and working in Norrköping. Here, the entire urban development process comes together, and every competency is important for us to reach our goals. You have the opportunity to develop while contributing to Norrköping's sustainable growth. Together, we solve tricky challenges by being innovative and brave. Do you want to join us?

Read more about the Urban Development Office and our offerings: Urban Development (https://www.norrkoping.se/samhallsbyggnad)

The unit for publicly funded travel is an important part of the Urban Development Office and Norrköping Municipality. Here, we work together to ensure accessible, legally secure, and smooth travel for our citizens.

Our unit consists of 13 engaged and helpful employees, 2 team leaders, and a unit manager, who together create a wonderful work environment characterized by good cooperation, responsibility, and a strong drive to deliver quality!

We are now looking for a service-oriented and development-focused Case Officer who wants to contribute their expertise to the team's ongoing work and development!

Your Responsibilities

As a Case Officer in the unit for publicly funded travel, you are a central contact point for citizens reaching out to us. Your mission is to meet them with professionalism, attentiveness, and a high level of service based on their individual needs. You are also responsible for handling cases in Infracontrol, where you receive, assess, and process cases or ensure they are forwarded to the correct function.

You contribute to quality and legal security by having an overarching responsibility for the unit's archive, where you work systematically with archiving, disposal, and organization of documents in accordance with the applicable information management plan.

Together with our other case officer, you assist the municipality's residents with questions regarding transport services, parking permits for the disabled, and national transport services. Within transport services, you primarily interact with elderly citizens who need support and guidance regarding applications, processing, and decisions, as well as simpler adjustments to authority decisions based on changing needs.

With us, you will be offered a varied and developing assignment where you can contribute to the development of the organization.

Who are you?

We are looking for someone with a completed high school education and preferably post-secondary education in administration and economics. You have experience working with the Viva system and preferably in administrative work, authority exercise, and case processing. We also view knowledge of municipal processes positively.

Furthermore, you work independently and systematically, planning and prioritizing effectively even under higher workloads with a focus on quality and goals. Collaboration is a natural part of your working style, and you contribute with engagement and service in both internal and external contacts.

You are communicative and confident in meeting people, even in conversations that may be sensitive or where the citizen is in a difficult life situation. With a professional and respectful approach, you build trust. As a person, you are secure, flexible, and thrive in a dynamic environment where collaboration and development are a natural part of everyday life.

With us, you will encounter a stimulating and varied work environment where you can develop both professionally and personally, work closely with engaged colleagues, and influence the continued development of the organization.

Does this sound like a role for you? Then you are warmly welcome to submit your application!

Information about the Position

• Number of vacancies: 1
• Employment type: Permanent full-time position
• Start date: By agreement
• Working hours: Daytime
• Possibility of remote work: Yes, partially, based on the needs of the organization
• Application deadline: January 11
• Contact: Unit Manager Hanna Andersson, 011-15 34 24, [email protected] (mailto:[email protected]) or HR Consultant Recruitment, Sofia Örtegren, [email protected] (mailto:[email protected])

Additional information: We have chosen to remove the personal letter and replace it with selection questions relevant to the position. This makes it easier to make an objective assessment of your competence. You submit your CV as usual.

THE FEELING OF CONTRIBUTING. THE OPPORTUNITY TO INFLUENCE

Working in Norrköping Municipality means that you are part of creating welfare. Our 11,000 employees contribute and make a difference every day. We offer a creative and dynamic workplace for curious and open-minded people who want more than just a job. Together, we create the future of Norrköping.

We welcome applicants who can contribute to our operations regardless of gender, gender identity or expression, age, ethnic background, religion or belief, sexual orientation, or disability.

When you apply for a job with us in Norrköping Municipality, you use our recruitment tool. You start your application by clicking on apply at the bottom of the ad. If you have protected personal information, do not submit your application via our website. Please contact the recruiting manager or recruitment specialist directly to discuss how to best apply based on your protection needs. Contact details can be found in the ad.

We kindly decline all offers of advertising and recruitment assistance in connection with this ad.