Vacant job

Do you want to be the key person who creates long-term customer relationships and helps companies maximize the value of their IT solutions? Eccera is now looking for a Technical Account Manager (TAM) for our client in Stockholm. The client is an operations company with about 150 customers that needs to strengthen the team with a Cloud-savvy TAM.

As a consultant at Eccera, you will receive a secure employment and gain valuable work experience on assignments with our clients. Your consulting manager will support you in your development, where you will continuously acquire new experiences and knowledge. An excellent opportunity to advance your career.

Main Responsibilities

Customer Relationships

• Be the primary technical contact for selected strategic customers.
• Build and maintain long-term relationships on both technical and business levels.
• Act as the customer's advocate internally and ensure their needs are highlighted.

Technical Responsibilities

• Conduct regular technical reviews, “health checks,” and follow-ups.
• Advise customers on best practices to optimize the use of our solutions.
• Support implementations, integrations, and change projects.
• Manage escalations and coordinate incident management with internal support and development teams.

Strategic Responsibilities

• Identify improvement and development opportunities with the customer.
• Contribute to the customer's long-term IT strategy through advice and solution proposals.
• Collaborate closely with the sales organization to identify new business opportunities.
• Contribute to product development by conveying customer feedback to internal teams.

Reporting & Follow-up

• Document activities and deliver reports to customers and internal stakeholders.
• Ensure that SLAs and KPIs are met.
• Drive customer meetings and QBR (Quarterly Business Reviews).

Requirements for Skills and Experience

Technical Qualifications

• Deep understanding of IT infrastructure, networks, and security solutions.
• Extensive knowledge and experience with M365, Intune, and Azure.
• Knowledge of data protection and compliance (e.g., GDPR, ISO27001).
• Familiarity with ITIL processes (Incident, Problem, Change, Service Request).
• Ability to quickly grasp new technologies and solutions.

Experience

• At least 3–5 years of experience in a customer-facing technical role (e.g., TAM, IT consultant, Pre-Sales, Service Manager).
• Documented experience working with enterprise customers in the IT industry.
• Experience in project management or larger implementations is a plus.
• Ability to present technically complex solutions in a simple and business-oriented manner.

Personal Qualities

• Strong ability to build relationships and create trust.
• Communicative and pedagogical – can adapt messages to the target audience.
• Structured, organized, and accustomed to managing multiple parallel assignments.
• Proactive and solution-oriented, with a focus on customer benefit.
• Business-minded and results-oriented, without losing focus on long-term relationships.

Formal Requirements

• Relevant higher education in IT, computer science, systems science, or equivalent work experience.
• Fluent in Swedish and English, both written and spoken.
• A driving license may be required depending on customer responsibility.

Meritorious

• Certifications in cloud platforms (e.g., Microsoft Azure Administrator/Architect, AWS Solutions Architect, GCP Professional).
• ITIL v3/v4 Foundation or higher.
• Experience with Autotask, KaseyaOne, ServiceNow, Jira, or similar tools.
• Project management certifications (PMP, PRINCE2, SAFe).

What We Offer
At Eccera, you will receive the tools you need to achieve your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and certifications. During your development, we will match your skills with the right assignments as you advance.