What does a Process Owner within ITIL do? – Tasks and Work Environment
A Process Owner within ITIL is responsible for developing, implementing, and continuously improving IT processes according to the ITIL framework. The role involves ensuring that processes support the organization’s business goals and are followed by the IT department. Typical tasks include documenting process flows, analyzing and reporting key figures, leading improvement initiatives, and training staff in process-related matters. The work environment is often office-based and characterized by close collaboration with both IT personnel and business representatives, requiring good communication skills and an analytical approach.
Salary development over time
The salary for a Process Owner within ITIL has shown steady growth in recent years. In 2022, the average salary was 53,300 SEK per month, rising to 54 500 SEK in 2023. The most recent average salary for 2024 is 57 400 SEK, which corresponds to an increase of about 7.7% over two years. Factors driving this development include high demand for ITIL skills in digitalized organizations and increased requirements for process optimization and quality assurance. Salaries are also influenced by education level and work experience, where certifications and specialization within ITIL processes can lead to a significant salary boost.
Many Process Owners within ITIL work cross-functionally between IT and business, providing a unique insight into the entire organization’s process flows and creating opportunities for broader career development.
Process Owner, ITIL salary – Complete overview
- Average salary: 57 400 SEK/month
- Lowest salary: 41,200 SEK/month (female, private sector employee, pre-secondary education)
- Highest salary: 67,900 SEK/month (male, private sector employee, postgraduate education)
- Hourly wage: 345 SEK
- Women earn: 55 800 SEK (96% of men's salary)
- Men earn: 58 100 SEK
- Regional differences: Exact regional salary differences are not available
Education and qualifications
To work as a Process Owner within ITIL, usually a post-secondary education in IT or data science is required, often at university level. Certifications in ITIL and experience in process development or IT service management are also sought after. Practical experience from IT organizations and understanding of business processes are highly meritorious.
- Bachelor’s degree in IT or systems science (3 years)
- ITIL Foundation certification (basic level, 2–5 days)
- Further certifications within ITIL (Intermediate, Expert)
- Internship or trainee position in IT or process management
- Knowledge of process mapping and project management
- Opportunities for self-study and online courses
Common benefits and compensation
Process Owners within ITIL are often offered benefits such as occupational pension, wellness allowance, flexible hours, and remote work options. Other common extras may include skills development, performance-based bonuses, and subsidized lunches or company cars at certain employers.
Competition and challenges
The profession of Process Owner within ITIL is characterized by relatively high competition, but demand remains stable thanks to the digitalization wave in both private and public sectors. Challenges mainly involve staying updated with new versions of ITIL and driving change initiatives in organizations where process maturity can vary. The role also requires good stakeholder management skills and the ability to communicate complex process changes pedagogically. Since the job market is broad, there may be differences in job content and responsibilities depending on industry and company size.
Tips for aspiring Process Owners within ITIL
To succeed as a Process Owner within ITIL, it’s good to combine analytical skills with structure and a strong sense of collaboration. It is recommended to build knowledge of the ITIL framework early and complement it with certifications that strengthen your competence. Being communicative and pedagogical facilitates the introduction and embedding of processes in the organization, especially during change management. A strong interest in improvement work and the ability to see the big picture are valuable qualities, as are patience and perseverance when resistance to new ways of working arises. Actively seeking internships or trainee positions in IT and process management can provide valuable experience and networking opportunities for your career development.
Key facts about Process Owner, ITIL
- Educational level: Bachelor’s degree or higher, often with ITIL certification
- Work environment: Office-based, often with flexible hours and remote options
- Working mode: Cross-functional between IT and business
- Demand: 179 job openings within the profession (May 2024)
- Special skills: ITIL processes, process management, change management
Career paths and future prospects
After three to five years as a Process Owner within ITIL, there are good opportunities to advance to roles such as IT Service Manager, project leader for larger change initiatives, or specialist in process development. Some choose to deepen their expertise within specific ITIL areas or move into consulting with a strategic focus. According to the Swedish Public Employment Service, no precise forecast of future prospects is available due to limited data, but the overall picture for the profession “Other IT specialists” is that demand is stable and there are development opportunities, especially for those who continuously update their skills in ITIL and process improvement.
Common questions about Process Owner, ITIL
- What does a Process Owner, ITIL earn?
- The average salary is 57 400 SEK per month, but the salary range is broad depending on experience and education.
- What education is required to become a Process Owner within ITIL?
- Typically, a bachelor’s degree in IT or systems science and certification in ITIL are required.
- Are there gender differences in salary?
- Yes, women earn 96% of what men do in the profession.
- What is the job market like for Process Owners within ITIL?
- There are 179 job openings, and demand is considered stable.
- What are the tasks involved?
- Focus on process development, improvement work, and implementation of ITIL processes.
- What are the most common benefits?
- Benefits include occupational pension, wellness allowance, flexible hours, and remote work options.
- How does education level influence salary?
- Higher education and certifications within ITIL often lead to a clear salary increase.
