Vacant job

About NSR

In the pursuit of a sustainable society where waste is minimized, we collect the region's residual materials and refine them into valuable resources. We do this in collaboration with the goal that tomorrow's solutions should be better than today's.

NSR – Nordvästra Skånes Renhållnings AB – is owned by the six municipalities of northwestern Skåne: Bjuv, Båstad, Helsingborg, Höganäs, Åstorp, and Ängelholm. The region has a total population of approximately 270,000 residents, for whom NSR has the municipal waste management responsibility. The company operates in many locations in northwestern Skåne – from recycling centers to recycling facilities, trucking, and headquarters. Including partners in the industrial park, over 300 dedicated employees work for a more sustainable society. Read more at www.nsr.se (http://www.nsr.se)

About the Role

We are looking for an engaged and structured Customer Service Assistant who will be an important part of our customer service team and contribute to providing our customers and contractors with a professional and service-oriented response.

The role includes:

• Answering incoming calls and emails from internal and external customers as well as contractors

• Registering and managing cases and deviations in the business system

• Following up on customer cases and ensuring good quality in every contact

• Updating customer information

• Administrative tasks related to customer service

Requirements for Success in the Role

This is a role for you who thrive in a fast-paced environment with varied and rapidly changing tasks. You enjoy interacting with internal and external customers, have a positive attitude, and the ability to take personal responsibility.

We are looking for someone who:

• Has good computer skills and is quick to learn new systems

• Has a strong sense of service and customer interaction

• Communicates fluently in Swedish and English, both spoken and written

• Is structured, meticulous, and responsible

• Is attentive, communicative, and has good collaboration skills

• Has good administrative skills and a sense of order

• Experience in call centers or customer service is an advantage

Employment

• Employment type: Fixed-term employment for 12 months
• Working hours: 100%
• Start date: By agreement
• Location: NSR's headquarters in Helsingborg

Application

Applications for the position are made through our career page accessible via the website www.nsr.se (http://www.nsr.se/). Selection is ongoing, so please apply for the position as soon as possible, but no later than 2025-12-19.

If you have questions about the position, please contact Natalie Nordhöj at 042–4001336 or [email protected] (mailto:[email protected])

Union representative: Lennart Jensen [email protected] (mailto:[email protected])

Academics representative: Lotta Lewis Jonsson: [email protected] (mailto:[email protected])

We kindly but firmly ask not to be contacted by companies offering assistance with skills supply, advertising, and recruitment.

NSR strives for diversity in our operations and aims to build an organization with different competencies and backgrounds. Our guiding principles, Collaboration, Environmental Commitment, and Forward Thinking, support us in our daily work and guide us towards behaviors that lead to success. If this appeals to you, we believe you will thrive and develop with us!

Warm welcome with your application!