Vacant job

Are you a joy spreader who excels in service and customer satisfaction? Do you have experience in a customer service role and are looking for an engaged and energetic workplace? Then you are the one we are looking for!

About the role

The customer service department consists of a group of diligent, happy, and helpful heroes who are passionate about service and, together with the rest of the company, ensure the company's progress in various exciting markets. Your task is to secure order management and provide excellent service to every customer.

You will receive calls and emails from Norwegian customers, so you need to be fluent in the Norwegian language in both speech and writing.

Your responsibilities

• Process customer inquiries according to routine in the company's various systems
• Respond to incoming customer inquiries via calls and emails
• Communicate in a professional and service-oriented manner and ensure good customer service.

About you

To thrive in this role, we see that you have previously worked with service and customer contact. You will work in the Norwegian market but also support the Swedish market as needed. This means you need to speak and write fluently in both Norwegian and Swedish. It is important that you are engaged, driven, and a team player. As a person, you are responsible, meticulous, service-oriented, solution-oriented, and a joy spreader who thrives in a fast-paced work environment.

Qualifications

• Previous experience in customer interaction (retail, events, sales, customer service, etc.).
• Service-oriented
• Problem-solving
• Communicative
• Flexible
• Familiar with systems and quick at typing
• You speak and write fluently in Norwegian and Swedish

This is a consulting assignment for 6 months where you will be employed by Hero with very good chances of being permanently hired by our client in the long term.

How to apply?

We accept applications via our website where you can click the “apply” button at the bottom of the ad to register your CV and cover letter containing a description of your interest in the position. We review applications on an ongoing basis, and the position may be filled before the application period has expired.

For questions about the position and the process, please contact Klara Andersson at [email protected]

Being a consultant at Hero – more than just an assignment

At Hero, you are never “just a consultant.” You are an important part of our team – someone we trust, invest in, and build long-term relationships with. We believe in close dialogue, fair conditions, and development that feels real.

When you work with us, you gain security, freedom, and access to some of the most exciting assignments in the Stockholm area. But equally important: you get a partner who sees you, follows up, celebrates successes, and stands by you all the way.

We place great importance on matching the right person to the right assignment – not only based on competence but also on values, motivations, and personality. Because when it clicks, that’s when the magic happens.

Welcome to Hero!