Vacant job

The time for drone technology is now! As one of Sweden's leading players in drone technology, we help companies, authorities, and organizations elevate their operations, literally. We are now looking for a technically curious Customer Support Coordinator on our growth journey, could this be for you? Scroll down!

About the role

As a Customer Support Coordinator, you will be an important part of Swedron's heart – our back office where service, technology, and structure meet every day. You will work in a switchboard with incoming calls, emails, and chats from both corporate clients and private individuals. One moment you will take an order or create a quote, the next you will follow up on a case or help someone find the right products. The customers vary, from large industrial companies and authorities to tech-savvy individuals – and so do the questions. You will seek out information yourself, use Google as your best colleague, and contact suppliers when necessary. At the same time, you will keep the internal flow together: orders, deliveries, and collaboration with sales, warehouse, and finance.

This is a role for you who likes structure but also appreciates variation. Patience, prioritization skills, and customer focus are central – with us, the customer always comes first. No case is too big or too small, and with humility, lack of pretension, and care, you ensure that each customer receives a quick, clear, and personal experience.

You will among other things:

• Receive incoming calls, emails, and chats to support our customers
• Take orders directly over the phone or via email and register them in our business system
• Create quotes for customers who request them, and for larger deals, forward to the sales team
• Manage the order flow from start to invoicing: place purchases with distributors, follow up deliveries, and invoice completed orders
• Troubleshoot support cases and find solutions independently by reading up, googling, or contacting suppliers
• Help both corporate clients and private individuals, often with varying technical levels and needs
• Receive customers on-site with us, for example when they submit a service case or for a short meeting about a product
• Contribute to improving our routines and working methods as we grow

We are looking for you who...

...are curious about both people and technology and who enjoys when the days offer variation. Self-leadership is a given for you; you see what needs to be done, take hold of it, and make things happen. When something doesn't go as planned, you roll up your sleeves, find the answer, and find a way forward with patience, curiosity, and commitment. Structure is your strength, but you also know that reality rarely follows a checklist. Therefore, you are flexible enough to prioritize when something is urgent and wise enough to pause when needed.

The customer is always at the center. For you, service is not just about responding quickly, but about being clear, reliable, and creating that safe feeling that everything is under control. You thrive best when collaborating with others, sharing knowledge, and supporting colleagues, as you know that things flow best when we help each other.

• Have some years of experience in support, administration, or customer service
• Have a technical interest and curiosity
• Are meticulous, stress-resistant, and have the ability to prioritize
• Technical high school education is an advantage
• Fluent in Swedish and English, both spoken and written

About Swedron Since our start in 2018, we as an e-commerce company have helped our customers, both individuals, companies, and authorities, explore and benefit from the possibilities of drone technology – from inspections and measurements to security solutions and autonomous systems. We offer comprehensive solutions that include sales, leasing, training, support, and service of drone systems.

Our customers are located all over the country and include, among others, the Police Authority, Vattenfall, Swedavia, nuclear power plants, 140 municipalities, and more. With good growth and close cooperation with world-leading manufacturers such as DJI, we continue to be at the forefront of the industry's development. At Swedron, the organization is flat and unpretentious; we believe in collaboration, openness, and always delivering what we promise. We are currently a competent team of 8 people driven by technology, curiosity, and we always want to give our customers the very best.

START: By agreement LOCATION: Västra Frölunda, on-site at Swedron's office EXTENT: Full-time SALARY: Fixed salary CONTACT: Senior Recruiter Mikaela Ehk [email protected] (for questions about the position, not applications) APPLICATION DEADLINE: Selection is ongoing

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