Vacant job

Behind every successful transaction on Blocket are people who make a difference. We are now looking for you who are passionate about customer service and want to be part of a small but strong B2B team that puts the customer experience in focus. At Blocket, you will work in an environment characterized by care, collaboration, and continuous development.

Since its inception in 1996, Blocket has grown to become the largest marketplace for buying and selling in Sweden, with successful business areas such as Blocket Jobb, Blocket Bostad, and Blocket Fordon. This is an opportunity to be part of an innovative and engaged organization. Blocket is part of Vend Marketplaces (formerly Schibsted Marketplaces), along with several Nordic sister companies that all work to create sustainable and secure digital marketplaces.

About the role: 

As a Customer Operations Agent, you will be a key person in Blocket's B2B support team. You will assist retail customers with inquiries regarding technical issues, invoices, and other matters via chat and email. The role is broad and requires you to enjoy having many points of contact, both internally and externally.

You will work closely with teams within Tech, Product, and Sales, making it important that you are both social, curious, and solution-oriented. This is a more technically oriented support role, focusing on troubleshooting and problem-solving. You will work in several different system environments, and your contribution is crucial for retail customers to have a smooth and professional experience.

Your responsibilities:  

• Manage B2B inquiries via chat and email 
• Troubleshoot and resolve technical issues in various systems 
• Handle inquiries regarding invoices and financial flows 
• Collaborate internally with teams within Tech, Product, and Sales

We are looking for someone who:  

• Has experience in customer support or administrative support 
• Is meticulous and used to following established processes 
• Has good computer skills and an interest in technology
• Is social, communicative, and solution-oriented 
• Thrives in a fast-paced environment and enjoys collaboration 
• Has excellent Swedish and English skills, both spoken and written

It is a plus if you also have: 

• Experience in B2B support 
• Understanding of financial flows (invoicing, collections)
• Basic knowledge of technical setups (API, import/export) 
• Experience working in CRM systems or similar environments

Blocket offers a modern work environment with a strong team spirit and great opportunities for growth. You will work in a small but dedicated team where collaboration, humor, and humility are natural parts of everyday life. You will be employed full-time, working Monday to Friday from 8 AM to 5 PM, based at Blocket's office in central Stockholm.