Vacant job

Do you have a great interest in technology and enjoy helping people? Then this could be the right opportunity for you! We are now looking for an engaged support technician for our Broadband business area, who wants to be part of our continued growth journey by contributing to a first-class customer experience.

Our customer support consists of a dedicated team of technicians and salespeople who together are responsible for handling incidents, troubleshooting, and service requests from private customers. The focus is on delivering first-class service by quickly resolving incoming cases, providing technical support, and informing about and selling our services.

The customer support is located at our customer center in Sjöbo, where we also offer on-site support to both private individuals and businesses. We provide services in internet, TV, security, and IP telephony, as well as a wide range of products such as IT equipment, mobile phones, and broadband solutions.

In the role of support technician, you will combine technical support with sales to private customers. Your main task is to receive and handle fault reports from customers via phone, email, chat, and our case management system. You will also provide personal support on-site at our customer center in Sjöbo. The cases vary in nature, giving you a dynamic and varied workday where you work closely with our end customers.

Sales is also an important part of the role, where you inform the customer about our current services and products. This may involve presenting current campaigns for broadband services or helping customers find the right solutions, such as routers, computers, or TVs. Here you will have the opportunity to combine a technical interest with a customer-oriented and advisory sales role.

Main responsibilities:

• Provide technical support for our private customers, including troubleshooting technical problems
• Receive and manage cases via phone, email, chat, and customer center
• Basic invoicing management
• Sell, manage, and inform about Teleservice services and products to customers
• Participate in our customer center's daily routines with unpacking goods, organizing store spaces, and attractively displaying our services and products.

We are looking for someone who enjoys meeting people and is passionate about providing a positive customer experience. You are a problem solver who likes to take on technical challenges and have the ability to turn a customer's problem into a solution that creates satisfied and happy customers. As a person, you are social, attentive, and have an easy time communicating with both customers and colleagues.

To thrive in this role, we also believe that you have a basic technical interest where you are driven to constantly develop and learn more about network and broadband technologies.

You are unpretentious and not afraid to ask for help when something is unclear, and you are happy to step up and assist colleagues when needed. With a solution-oriented attitude, you contribute to both the customer's and the team's success.

• High school education with a technical focus or previous experience that we consider equivalent to having worked a few years in a similar role
• Technically interested
• Communicative and service-oriented
• Fluent in Swedish, both spoken and written
• Driving license B

Extra plus if you also have experience working in technical support or with sales of technical products, but it is not a requirement.

A flexible workplace with a strong and personal corporate culture. We value close leadership, good collaboration, strong teams, and short decision-making paths. With us, you will have the opportunity to develop and be challenged in your professional role, while we strive to create a good balance between private life and career. We believe that success comes when we have fun together at work. Therefore, we focus on being really good at what we do while ensuring we have fun along the way!

Of course, we also offer an attractive benefits package and a wide range of activities both at and outside of work.

At Teleservice, we value diversity and inclusion and welcome applicants with different backgrounds and experiences. With us, you will become part of a warm and supportive team, where we work together to create an inclusive environment where all employees feel seen and appreciated.

Welcome to apply and become part of our wonderful team in Sjöbo – we look forward to meeting you!

We apply a rolling selection process, so do not hesitate to submit your application today. If you have questions about the position or the recruitment process, you are warmly welcome to contact HR at: [email protected]

Teleservice is an expansive IT company that has been driving digitalization forward for 50 years. Our business areas – IT partner, broadband, and fiber implement new modern technology daily for private and business customers. We have developed solutions according to our customers' needs since our start in 1973 - always with a focus on continuous development and exemplary service. Today we are a total of 150 employees across our offices in Sjöbo, Ystad, and Malmö.