Vacant job

Danish-speaking support representative passionate about customer satisfaction sought for one.com in Malmö!

Do you enjoy talking to people? Are you solution-oriented, empathetic, and driven by making customers happy? Do you get a high from helping people, providing perfect service, and solving problems? Then we have the perfect position for you at our support office in Malmö! Here, we assist customers via chat, email, and phone with their web hosting solutions, technical issues, and anything that may arise for a user trying to establish a presence on the internet with a website, email, and domain.

At one.com, we prioritize customer contact above all! We work hard to always provide world-class support and customer service to ensure that even in a highly competitive market, our customers feel they are getting everything they need and a little more.

This is a unique opportunity to become part of a team where everyone works towards the same goal: to provide the absolute best support and customer service in the Nordics to our customers. We do nothing halfway, but continuously strive to surpass ourselves while having fun at work and developing both individually and as a team.

Responsibilities and who we are looking for

As mentioned, we want to give our customers a world-class experience when they contact us for support. It’s not just about solving the problem; it’s about exceeding the customer’s expectations by understanding the value of empathy, understanding, and personality. We believe in “hire for attitude, train for skill,” so what you have done in the past is less important. What matters most to us is that you have a willingness to learn, a strong desire to provide service beyond the ordinary, and that you are positive, open, and outgoing.

Your main task will be to receive customers via chat, email, and phone to assist them with all sorts of technical (and sometimes less technical) issues and to ensure that the customer you are speaking with has the right package, the right products, and isn’t missing anything from us.

Send your application as soon as possible if you think the following describes you

• You can speak and write in English (as we are a company with many nationalities and offices in different parts of the world, most of our internal communication is in English)
• Technical understanding and knowledge of WordPress at user and admin level
• Experience in customer service, support, or sales is a plus, but not a requirement
• Patient, able to handle stress, and good at adapting to changes
• Goal-oriented “winner” driven by exceeding common expectations
• Good ability to take feedback and coaching to develop
• Customer-focused with a strong desire to help
• Flexible and able to think outside the box
• Positive and “glass is half full” attitude
• Basic IT skills
• Strong willingness to learn
• Humble

Practical information

The position is full-time with 37.5 hours per week. Your working hours will be scheduled on a weekly basis with 7.5 hours each day, excluding lunch, and in some cases, you are expected to work on weekends. The starting salary will be SEK 26,000 per month with the possibility of starting as soon as possible!

We offer a hybrid working model, but for the first few months of your employment, you will work 100% in the office to ensure thorough training and introduction.

You will be working at our office in Glasvasen, right by Malmö Central.

Interviews will be held on an ongoing basis. For further questions regarding the position, you can email Karen Brandt, Team Lead at [email protected]

We don't care whether you are female, male, or diverse, where you come from, how old you are, what color your skin is, or what you believe in. For us, the focus is on mutual respect, personal appreciation, as well as fun and motivation at work. Develop yourself - your personality - because we focus on you as a person and team member.

We want to continue to grow with you. That's why we look forward to getting to know you.