Vacant job

We are looking for an engaged and technically interested employee with excellent service skills to join our client's team. To succeed in this role, you need to have strong structural knowledge and good problem-solving skills. You will play a key role in driving improvement initiatives from start to finish, which will be of great value to their delivery. In your role, you will be part of a fantastic team where we continuously improve customer delivery and add value to businesses. Your tasks include registering and following up on incidents, service requests, and problem tickets, as well as keeping the knowledge article library updated and user-friendly. You will also constantly work on improving processes related to the Service Desk and support. We offer you the opportunity to be part of a global Service Desk team with fantastic colleagues. Here, you will face exciting challenges and have opportunities for professional development through a personal development plan. You will also have the chance to engage in various projects that promote both your and the business's development. If you have a passionate interest in new technology and want to help improve our services, this is the right challenge for you.

• Experience with Google Workspace
• Knowledge of both Mac and Windows
• Experience with ticketing systems
• Experience with technical documentation
• Good knowledge of computer hardware, operating systems, and networks.
• Very good knowledge of Swedish and English, both spoken and written.
• Problem-solving skills and a positive attitude towards tackling challenges.

• Ticket management via phone, ticketing system, and walk-in.
• On- and off-boarding (installations).
• On-site assignments (conference rooms, digital screens, workstations, etc.).
• Troubleshooting software and hardware.
• Distribution of accessories and IT equipment.
• Documentation in tickets and knowledge articles.
• Registering and following up on incidents, service requests, and tickets.

When you start with us as a consultant at CONSULTING it, you become part of our community. You will also have colleagues all over Sweden! You have a dedicated consultant manager who supports you and your development. We help you find new paths by trying out new roles and new industries; it is important to us that you enjoy your workplace. We ensure that you end up at a good company during your assignment and that the assignments align with how you want to develop in the future. Whatever it may be, we stand behind you all the way – in your next, next, and next steps. Join our team and be part of an exciting and developing work environment!