Vacant job

Every year, the Swedish Social Insurance Agency makes 24 million decisions that affect people's lives and society as a whole. We disburse approximately 250 billion kronor each year. These are everyone's tax funds that we manage. It is a significant responsibility. Therefore, we thoroughly examine each case, adhere to laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Case Management, Customer Contact, and Teamwork

As a social insurance officer, you have an important mission: to help citizens ensure that the right person receives the right compensation at the right time. You provide individuals with the means to have an overview and feel secure in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation that needs to be addressed based on their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and, where applicable, make decisions regarding compensation. You have daily contact with applicants and insured individuals both in writing and by phone. Part of your job involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing and providing support in our self-service solutions. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a strong sense of security.

When you work with child allowances, you meet parents, foster parents, and others who may receive child allowances. This can include cohabiting or separated parents, unaccompanied refugee children, or parents of children in special schools. You investigate, among other things, the right to child allowances and additional allowances for individuals in very different life situations that can sometimes be challenging. Your investigations often depend on other actors such as the Tax Agency, the Migration Agency, the Central Student Aid Committee, and municipalities.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous work approach
• is stable and can maintain energy even in stressful situations
• collaborates effectively with others to achieve common goals
• has good communication skills, both verbal and written
• is computer literate.

It is an advantage if you

• have worked with writing and making decisions that affect individuals
• have experience in telephone and customer service.

We place great importance on your personal qualities.

Other Information

A number of positions, permanent, full-time, with start date as agreed. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. In this recruitment, psychological tests may be used as part of the selection process. Place of employment: Norrköping. A recruitment seminar will be held digitally on February 4, for those who proceed after the test.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs

Contact Persons

Manager: Olivia Dahlström, 010-1140080 (for questions about the position). HR Specialist: Annika Sörensen, [email protected] 010-1116600 (for questions about the recruitment process) ST: Cissi Wahlberg, 010-1123787 Saco-S: Daniel Rander, 010-1162877 Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by January 22, 2025. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank-ID, please contact the HR specialist named in the advertisement by phone for assistance in submitting your application.