Vacant job

Working as a summer intern at Billerud provides you with excellent opportunities to gain valuable experience. At Billerud, we offer you the chance to work in an innovative and exciting environment while contributing to a sustainable tomorrow alongside others.

We are now looking for Customer Service Specialists who want to work with us during the summer of 2025.

This position runs from June to August. You will work with a team of nine people, and your working hours will be scheduled during the day between 8 AM and 4:30 PM.

What do we do in the department?

The Customer Service department is the hub for communication between our customers and our internal functions. We work to ensure smooth order and delivery processes and to resolve customer inquiries professionally and efficiently. Our goal is to provide customers with the best possible experience and build strong long-term relationships.

Job Description

As a Customer Service Specialist, you are the link between our customers, sales managers, delivery and production planning, and other internal and external parties. You play a central role in providing our customers with professional service and ensuring high customer satisfaction. Your responsibilities include handling customer inquiries, orders, deliveries, and invoices, as well as updating customers on order status and any discrepancies. You will also work proactively to minimize the risk of delays in the supply chain.

You will work with:

• Managing and administering customer orders from receipt to invoicing.
• Being the point of contact for assigned customers and answering their questions.
• Following up on order status and informing customers of discrepancies.
• Working to improve delivery flows and customer experience through proactive management of delays.

We prioritize safety! At Billerud, we all share the responsibility of contributing to a safe working environment. Read more about our 'Safety First' initiatives here.

Qualifications

• Ongoing or completed high school education with passing grades.
• Good administrative skills.
• Good computer skills and system understanding.
• Proficient in Swedish, both spoken and written.
• Must be at least 18 years old.
• It is an advantage if you have an ongoing or completed university or vocational education in logistics, purchasing, Supply Chain Management, or economics.
• Experience in similar tasks within customer service, order management, or delivery planning, as well as prior experience with business systems, will be highly valued.

Personal Attributes

To thrive and succeed in this summer job, we are looking for someone with strong administrative skills and an ability to quickly learn new systems and digital tools. You are comfortable in a digital work environment and see technology as a way to work smarter and more efficiently.

Service is one of your strongest motivators, and you have a natural commitment to providing customers with a professional and positive experience. You work meticulously and organized, which allows you to maintain control even in complex situations. When problems arise, you see opportunities and find solutions with a calm and professional approach.

You appreciate a role with many points of contact where you can create and nurture relationships, both within the organization and with external parties. With your curiosity and engagement, you take initiatives that enhance the customer experience and contribute to improving workflows and results. Your flexibility and ability to prioritize enable you to handle changes and a fast-paced environment with confidence and focus.

Our values are important to us at Billerud, and we believe that you, as a candidate, will recognize yourself in our core values: We care for each other and keep our promises.

Contact Us

Would you like to know more about the position before applying? Feel free to contact the recruiting manager Anders Johansson at phone number 011-245324 or via email [email protected].

Application Information

Selection may occur continuously or after the application period ends. As a candidate, you will receive initial feedback about a potential next step via email, and we recommend keeping an eye on your inbox to not miss information from the Billerud team.

Candidates who proceed to the first step in this process will be asked to complete a problem-solving test. As a second step in the process, we will invite relevant candidates for an interview.

At Billerud, we prioritize safety, and the final candidate will be asked to undergo a Drug & Alcohol test in accordance with our policy at our occupational health service.

Get to know former summer interns!

We have many career paths within Billerud where the time spent as a summer intern gives you fantastic insight into our operations. Please read more here about how our former summer interns have developed and what their experiences have been regarding summer jobs as a gateway to Billerud.