Vacant job

In collaboration with Dryboy, we are looking for a Customer Service Coordinator for immediate start. Here you will be offered a broad role with great opportunities to influence and develop the customer service function. We are looking for someone who is passionate about delivering first-class customer experiences and thrives in an entrepreneurial environment.

As part of Dryboy's continued growth, the organization is now expanding with a customer service representative. Here you will be part of a closely collaborating team consisting of the CEO, product development/purchasing, sales, and several tailors. That said, the culture is characterized by short communication paths, quick decisions, and a great opportunity to influence processes and working methods. The culture is also permeated by a strong customer focus – always striving to meet customers with high engagement.

About Dryboy

Dryboy is an innovation-driven Swedish company and brand that offers tailored high-quality rain and weather protection products for both consumers and businesses with its own developed production technology and a unique e-commerce platform.

Product development and production take place in its own premises in Gothenburg, and the products leave a minimal environmental footprint. The vision is to become the market-leading producer of tailored protective solutions and covers in Europe and the USA.

Feel free to read more on Dryboy's website (www.dryboy.com).

About the role

As a Customer Service Coordinator at Dryboy, your main responsibility will be to respond to incoming inquiries from potential and existing private customers. Communication primarily takes place via email and phone. Below are examples of tasks:

• Respond to customer inquiries via email, phone, chat, and social media
• Assist customers with questions regarding products and complaints
• Help customers with order changes, updates, and payment issues
• Analyze questions/problems and suggest and implement improvements in the customer experience
• Keep yourself updated and knowledgeable about the product range to provide informed and useful answers
• Collect and report customer feedback to the team to improve both service and products

As Dryboy is still in the early stages of establishment, you are expected to be very confident and comfortable in providing first-class service even when frameworks and guidelines may be lacking. At the same time, you are attentive and vigilant for opportunities for both improvement and efficiency. The role thus also offers good opportunities for development and room for greater responsibility over time.

We are looking for someone who

• Has previous experience in customer service, preferably within e-commerce or a similar industry
• Communicates fluently in Swedish and English, both orally and in writing
• Possesses good IT skills and is comfortable using customer service tools (e.g., Zendesk, Gorgias, or similar systems)

It is an advantage if you speak additional languages besides Swedish and English.

To fit the role of Customer Service Coordinator, you are expected to be empathetic, attentive, and solution-focused regarding customers' needs. You have the ability to quickly analyze problems, bottlenecks, and find solutions to them. Likewise, you are proactive in creating improvements and efficiencies based on risks and opportunities you discover in your work. We believe this requires a high level of personal maturity and that you are comfortable in an often unstructured environment. We also see that you thrive in a varied work environment where the role is broad and the workload is variable.

About the assignment

This is a direct recruitment with an initial probationary employment at Dryboy.

• Scope: Full-time, office hours
• Start: Immediate
• Location: Gothenburg, Högsbo

Remember to be quick with your application as we are doing ongoing selections of candidates and the advertisement may close before the position is filled if we have moved on to the selection and interview phase.

About OIO

Our passion is to help you find the right role and workplace. We are also aware that you are selective and choose carefully for your next career step, and so would we. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, straightforward employment terms and a present leadership, we actively work with your engagement and development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.