Vacant job

Ready to take the next step in your IT career? Do you have an interest in service, problem-solving, and user support? Then this role might be for you!

As a Service Desk Agent, you will become a key part of first-line IT support, helping users with technical questions, troubleshooting, and administration. With your service mindset and technical understanding, you will contribute to a smooth user experience and top-class support.

In the role of Service Desk Agent, you will handle incoming, registering, troubleshooting, and resolving IT-related cases. You will support users via phone, email, and case management systems, while also working administratively in various IT systems.

You will become part of a team where service, structure, and problem-solving are at the center. This role is perfect for you if you want to continue developing within IT support and enjoy combining technical troubleshooting with professional user service.

• Receive and handle incoming cases via phone, email, and case management systems

• Troubleshoot and resolve technical issues related to user accounts, permissions, passwords, clients, and systems

• Work with administration in Active Directory, Microsoft Intune/Entra, or similar services

• Manage accounts, groups, permissions, and simpler user administration

• Document cases and solutions in a clear and structured manner

• Escalate more complex cases to the appropriate function or specialist team

• Contribute to a professional, secure, and solution-oriented support experience for users

• Salary according to collective agreements via Unionen and Almega

• Introduction, training, and ongoing coaching in the role

• Opportunities to further develop within IT, support, and technical administration

• Wellness allowance

• A modern and social work environment with engaged colleagues

• Team activities and internal initiatives that strengthen community

• Have a strong interest in IT, service, and problem-solving

• Have previous experience in troubleshooting

• Have experience with Active Directory, Microsoft Azure, Intune/Entra, or similar systems

• Enjoy helping users and creating clear solutions to technical problems

• Are structured, detail-oriented, and accustomed to documenting your work

• Have the ability to prioritize cases and work efficiently even when the pace is fast

• Are communicative and can explain technical solutions in a simple and professional manner

• Want to further develop within IT support, service desk, or technical administration

Previous experience in service desk, helpdesk, IT support, or technical customer service is an advantage.

• Fluency in Swedish, both spoken and written

• Good knowledge of English

• Computer literacy

• Completed upper secondary education

For some of our assignments, information is handled that is subject to security protection. Therefore, you will undergo a security check to handle these assignments. This means there should be nothing that could affect the possibility of security clearance.

• Start: According to agreement

• Employment Type: Permanent full-time position (probation period of 6 months)

• Working Hours: The work may involve varying hours depending on assignments and needs

Are you ready to further develop within IT support and the service desk? Submit your application today – we look forward to hearing from you!