Vacant job

Do you want to work as a case officer in a service-oriented role with many contact points? We are now looking for an employee for the Post and Telecommunications Authority's (PTS) unit for lost mail in Kiruna. Is that you?

The unit for lost mail handles the country's undeliverable mail, which for some reason cannot be delivered to either the recipient or the sender. PTS's unit for lost mail in Kiruna handles approximately 200,000 undeliverable letters annually.

Start: 2026-08-17
End: 2027-02-14
Scope: Full-time, 8 hours/day
Location: Kiruna
Salary: 26,000 SEK/month

Job Description

As a case officer, you work with processing, registering, and investigating undeliverable mail, as well as answering calls from the public and postal operators. You answer questions and complaints from citizens regarding postal operators' service and other postal matters. A large part of the contacts are handled via phone and email. The duties also include preparing for and participating in supervision cases when necessary. Together with colleagues in the unit, you participate in other routine tasks and contribute to cross-departmental work and the authority's joint activities. Work takes place at the business office in central Kiruna and is performed together with other colleagues.

Who is a good fit for the assignment?

To succeed and thrive in this role, we consider it important that you are meticulous and have the ability to take initiative to drive cases forward. You have the ability to independently structure and organize your tasks and enjoy contributing to the team's work towards common goals.

It is important that you are open to taking on new tasks and show a good willingness to share your knowledge. You are communicative and outgoing, with very good collaboration skills. Your personal qualities are important to us, so we will place great emphasis on these.

Requirements

• High school education
• Experience in customer service
• Knowledge of confidentiality and personal data
• Computer proficiency
• Swedish and English in speech and writing

Personal Qualities

• Structured and meticulous
• Initiative-taker
• Team-oriented
• Communicative

Merits

• Experience working as a case officer
• Experience from a government agency
• Experience in interpreting and applying regulations

How to Apply

Apply by registering your CV, preferably in Word format. Selection is ongoing. We do not accept applications via email due to GDPR. If you have questions about the assignment or the role as a consultant, you are welcome to contact the responsible consulting manager, Carl Henric Möller, at 031-61 72 34.

We review applications on an ongoing basis, and in the consulting world, processes usually move quickly. The position may be filled before the final application date, so do not wait to submit your application.

Why Manpower?

Manpower is Sweden's leading recruitment and staffing company with tens of thousands of attractive employers across the country as our clients. With our extensive network, both local and global, we can offer numerous exciting job openings that help you build your career, both in the short and long term. With us, you can apply for full-time jobs or part-time jobs alongside your studies.

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