Vacant job

About the Role

Are you looking for a meaningful and developmental role where your work makes a real difference to the municipality's residents, visitors, and employees every day? Do you want to work in an stimulating environment focused on service and hospitality, openness, participation, and public benefit? Gällivare Municipality is now seeking an engaged substitute for the municipal service center, specifically for work in the reception and switchboard.

The position belongs to the Growth and Attractiveness Department, which is part of the Support and Development Administration. The position is located in the Service Center, a unit that includes reception and switchboard, caretaking, and mail handling. At the Service Center, you will become part of an engaged team where service and hospitality are always in focus. We believe in the power of collaboration, and here we work closely together to fulfill our common mission and goals.

Responsibilities

The switchboard and reception staff are often the first point of contact with the municipality and must ensure that cases are referred correctly and handled efficiently. Providing a professional and welcoming reception to the municipality's residents, business owners, visitors, and employees is a central part of the job.

Main responsibilities include:

• Welcome and refer visitors to the correct administration, department, or official within the municipality.
• Answer and manage the municipal switchboard, assess and route incoming calls correctly within the municipality.
• Provide quick, clear, and correct basic information about the municipality's operations, opening hours, and services.
• Handle and issue keys and access cards.
• Stay updated on current events in the municipality.
• Handle and perform simpler administrative tasks.
• Maintain a safe and representative environment in the reception and waiting area.

Qualifications

We are looking for someone who:

• Has completed upper secondary education, preferably with a focus on administration, service, communication, or equivalent.
• Is proficient in computer skills, e.g., email and Office programs.
• Has very good ability to express yourself in Swedish, both orally and in writing.
• Has documented experience in service work, such as customer service, reception, or switchboard, preferably from public administration (meritorious).
• Has experience using the tool Telia Touch Point, which is used in the municipality's switchboard (meritorious).

To succeed in the role, you are:

• Service-oriented and helpful: You enjoy meeting people and have a genuine interest in helping others.
• Communicative: You are clear, pedagogical, and have an easy way with words.
• Responsible: You follow current procedures, take ownership of your tasks, and ensure that visitors and callers receive quick and correct help.
• Quality-conscious: You work carefully, strive for the highest possible service quality in every individual meeting, and work with continuous improvements.
• A person who thrives working both independently and in a team, and actively contributes to a good work climate at the workplace.

Great importance is attached to personal suitability. In accordance with the National Minority Languages Act, Gällivare Municipality is the administrative municipality for Sami, Meänkieli, and Finnish. Knowledge of any of these languages is meritorious when applying for employment in Gällivare Municipality.

What Gällivare Municipality Offers You:

• Wellness benefit in the form of strength training/group training/Dundret.
• Wellness hour.
• Participation in the workplace's "Trivselpeng" (well-being allowance).
• Membership in GKFF (Gällivare Municipality's Leisure Association).

Read more here: https://gallivare.se/jobb-och-foretagande/jobb-praktik-och-ideellt-arbete- (https://gallivare.se/jobb-och-foretagande/jobb-praktik-och-ideellt-arbete-)

Working Hours / Duration

Full-time, fixed-term employment, substitute position until 2026-11-30.

Salary

Monthly salary. We apply individual salary setting. Please state a salary expectation in your application.

Start Date / Application

Please include a CV with your application. Original documents will be requested upon invitation. Interviews may be conducted on an ongoing basis.

Start date: As soon as possible, according to agreement.

Application deadline: 2026-08-09.

Information

Department Manager Anna Yngström, 0970–818092.

Union Representatives

Vision: [email protected]

Kommunal: [email protected]