Vacant job

We are looking for you who want to work as customer support for our client in Sundsvall. Do you have experience from a previous role in customer support, enjoy working in a dynamic environment, and find it easy to get into new systems? Great, then we have the job for you! We are looking for someone who is solution-focused, proactive, and thrives working independently. You have a good numerical sense and a commitment to improving the customer experience.

KFX HR-partner is an authorized staffing, recruitment, and transition company. We care deeply about your well-being, both with us and at your client's workplace. At KFX, you are a valued and appreciated person, both as an employee and as a colleague. We are a staffing company that values personal contact with all our employees. Our goal is to be the best employer in the staffing industry.

You will be employed by KFX HR-partner, which is why it is important that you enjoy the role of a consultant. As a consultant, it is important that you can take initiative, are flexible, and reliable. You are the face of both KFX and the client, so you need to understand our and the client's organization. Our keywords at KFX HR-partner are Pride, Care, and Commitment, and these should permeate everything we do.

In the role of customer support, you will be an important part of the team that daily supports and serves our customers via phone and email. Together with your colleagues, you will handle a wide range of cases, always with a focus on providing professional and solution-oriented service.

Examples of responsibilities:

• Answer questions and provide support regarding services, prices, and bookings
• Register and handle cases in our systems
• Suggest improvements in customers' waste management
• Help customers get started with digital solutions and services
• Collaborate with internal functions to ensure a good customer experience

We are looking for someone who is structured, solution-oriented, and interested in working in digital environments. You enjoy taking responsibility and have a good ability to handle technical challenges while delivering excellent customer service. You have an eye for detail, are flexible, and are driven to find efficient solutions. You like working independently but also appreciate being part of a team where collaboration and good communication are important.

To succeed in the role, we see that you have:

• At least three years of upper secondary education or equivalent
• A few years of relevant work experience
• Good technical system proficiency
• Good knowledge of the Office package
• Good knowledge of English in both speech and writing

It is an advantage if you have:

• Experience working in digital environments
• Experience in customer-facing service
• Experience with case management systems

Start date: According to agreement

Scope: Full-time

Salary: Individual salary setting (Unionen Collective Agreement)

This is a consulting assignment where you are employed by KFX and work on-site at the client. We conduct background checks in all recruitment processes. For questions or concerns, contact the responsible recruiter Matilda Carlsson at [email protected]. We do not accept applications via email. Selection is ongoing, and the position may be filled before the application deadline. So, seize the chance and apply today!

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