Vacant job

As a Customer Success Specialist, you are a key player in ensuring customer satisfaction and technical support. You will handle customer inquiries via phone, email, and chat, resolve technical issues, and work proactively to improve the customer experience. The role requires good technical understanding, strong communication skills, and a genuine interest in helping customers.

Your main responsibilities:

• Provide technical support and guidance to customers.
• Analyze and resolve technical issues, as well as escalate more complex cases.
• Work proactively to improve the customer experience and identify optimization opportunities.
• Collaborate with internal teams to improve products and services.

To succeed in this role, we believe you:

• Fluently speak and write Danish, Swedish, and English.
• Have previous experience in technical support, customer service, or a similar role (preferably within IT, telecom, or SaaS).
• Are solution-oriented and accustomed to handling technical issues in a structured manner.
• Have strong communication skills and can adapt your communication to the customer's needs.
• Are analytical, self-driven, and thrive in a fast-paced environment.
• Have good IT understanding and can quickly familiarize yourself with new systems and technical solutions.

Plus:

• Experience working with support for complex software systems or medical record systems.

Our client is an innovative and growing company specializing in technical systems and support solutions. The company offers a dynamic and development-focused work environment, where collaboration, innovation, and customer focus are at the center.

This is a consulting assignment with initial employment with us at OIO. The plan is that this will eventually turn into a permanent position, provided that both you and our client are satisfied with the collaboration. While you are employed by OIO, we offer a fixed monthly salary, paid vacation from day one, and a high wellness allowance.

• Salary: Fixed monthly salary
• Location: Central Stockholm - 100% on-site
• Scope: Full-time
• Start: Immediately, subject to notice period
• Contact person: Anna Edlund ([email protected])

Selection is ongoing, and the position may be filled before the application deadline.

Our passion is helping you find the right role and workplace. We are also aware that you are picky and choose carefully before taking the next step in your career, and we would do the same. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, hassle-free employment conditions and supportive leadership, we then actively work on your engagement and development. In this way, we strive to become a natural career partner for you.