Vacant job

About the Role

At Sistec in Malmö, we are looking for a service-oriented and solution-focused employee who thrives in interactions with people. This is a role for you who enjoys helping customers, working systematically in digital systems, and being a safe and professional first point of contact – both physically and digitally.

Do you enjoy providing good service in a reception or customer reception area? Are you accustomed to working at a computer, handling multiple cases in parallel, and meeting people from different cultures and backgrounds? Then this might be the job for you.

Here, you will have a varied daily routine, the opportunity to develop in your role, and become an important part of our security work for international clients.

About Sistec

Sistec AB is a growing company with a clear mission: we help companies do the right thing by ensuring identity and the right to work on the Swedish labor market. Our work contributes to order, security, and justice – while offering a professional and respectful approach to every individual we meet.

We have offices in Gothenburg, Malmö, Skellefteå, Boden, Gävle, Kalmar, Linköping, Luleå, and Stockholm, and we meet customers daily both at our offices and on-site at client locations.

In Malmö, we work closely with both businesses and private individuals.

The Role

The role is strongly customer and service-oriented and involves largely working in reception/front desk as well as digital customer support. You will meet people in person, guide them correctly, handle cases in our systems, and ensure that processes run smoothly.

Examples of tasks:

• Receive and assist customers in the reception area as well as during booked meetings and access screenings.
• Work with incoming digital support and administration.
• Register and handle cases in our digital systems.
• Guide customers through their cases and processes in a clear and secure manner.
• Collaborate with colleagues and, when necessary, external parties.
• Follow up on customer cases and ensure good service throughout the entire process.
• Participate in the daily operations at the office and at client sites.

The work takes place primarily from our office in Malmö, but also on-site at client locations in the surrounding area.

Who are you?

We believe you have a background in service, reception, customer support, or similar, and that you are accustomed to working closely with people in a professional role.

You are:

• Service-oriented, positive, and solution-focused.
• Confident in customer interactions and skilled in customer handling.
• Structured and responsible.
• Accustomed to working independently but also thrive in a team.
• Comfortable with computers and digital systems.

You do not need to know everything from the start – we provide internal introduction and training in our methods and systems.

Qualifications

• Good computer skills (e.g., Microsoft Office and digital support systems).
• Good proficiency in Swedish and English, both spoken and written.
• Valid driver's license (Category B) (required).
• Additional language skills are meritorious.

Previous experience from service roles, reception, customer service, authorities, or similar is highly meritorious.

Other Information

The role may involve occasional travel within the region.

A background check will be conducted prior to employment according to current procedures.

Interested?

Submit your application today and mark it Malmö.

Selection and interviews are conducted on a rolling basis.

Want to know more about us and our services?

Please visit our website.

We look forward to welcoming you to Sistec.