Vacant job

We are now looking for two new employees to join Servistore's Customer Support team.

At Servistore, Customer Support is more than traditional customer service. The team is the hub between the customer, operations, finance, and other functions within the business. We are responsible for ensuring that issues are resolved, that customers receive a professional experience, and that our ways of working are continuously developed.

We are building a team where every member not only completes tasks – but drives issues forward, solves problems, takes ownership, and makes it easy for others to take the next step.

About Servistore

Servistore has offered Self Storage solutions to both private individuals and companies since 2006 and currently operates over 30 facilities across Sweden. All our operations are managed from our headquarters in Linköping. We have grown rapidly in recent years and are facing continued expansion.

We have a small and agile organization managing a fairly large operation, which creates opportunities for both responsibility and development for every individual. You will thrive here if you want to develop, optimize, and create structure.

About the role

As a Customer Support representative, you are central to our ability to deliver active, professional, and present customer service.

The role involves a combination of customer contact via phone and email, administration in our systems, coordination between different functions, and continuous improvement work. You are responsible for handling customer cases in a structured manner and following them up all the way to resolution. You will work closely with colleagues across various parts of the business and act as a key link between customer needs and our internal processes.

Examples of responsibilities

• Handle incoming customer inquiries via phone, email, and other digital channels.
• Provide professional and clear feedback to customers.
• Provide support regarding digital access, entry codes, and simpler technical questions.
• Handle simpler invoice and payment inquiries.
• Register, document, and follow up on cases in our systems.
• Coordinate inquiries between the customer, operations, finance, and other internal functions.
• Ensure that cases are driven forward and closed according to our routines.
• Identify recurring problems and contribute with suggestions for improvement.
• Participate in the development of the team's processes, routines, and customer experience.

Who are you?

We believe you enjoy providing good service, but that you also like creating structure, solving problems, and getting things done. You thrive in a role where days vary and where you need to switch between planned work, customer calls, administration, and coordination of ongoing issues.

To succeed in the role, we believe you are:

Responsible – You take ownership of your issues and ensure they do not fall through the cracks. When you take on a task, you drive it forward until it is resolved.

Solution-oriented – You want to understand what causes a problem and seek sustainable solutions. You are happy to offer suggestions and contribute to improvements.

Structured – You work methodically and carefully even when there is a lot to do. You document, follow routines, and see the value of shared ways of working.

Collaborative – You find it easy to collaborate with different people and functions. You communicate clearly, share information, and make it easy for others to pick up where you leave off.

We would like you to have

• Experience in customer service, support, or another coordinating administrative role.
• Experience in handling multiple parallel tasks simultaneously.
• Good familiarity with working in digital systems and tools, such as Microsoft 365, business systems, CRM, or case management systems.
• Very good Swedish in speech and writing.
• Good English in speech and writing.

What do we offer?

Here, you will have an important role in an engaged team of 5 people where we work closely together and where everyone is expected to contribute to both daily operations and our continued development.

You will have the opportunity to:

• Work in a varied role with significant personal responsibility.
• Influence how we develop our processes and ways of working.
• Be an important part of the customer experience and the business's continued development.
• Work together with engaged colleagues in a company with high ambitions and strong growth.

Application

Does this sound like the right next step for you? Then we look forward to receiving your application.

We are accepting applications until July 30th. Since it is summer and holiday season, we will not process applications continuously during the process but will make decisions on the next steps only after the advertising period has ended.