Vacant job

About the role

At Sistec in Avesta/Horndal, we are now looking for a service-oriented and solution-focused employee who thrives in meetings with people. This is a role for you who likes helping customers, working structured in digital systems, and being a safe and professional first point of contact – both physically and digitally.

Do you enjoy providing good service in a reception or customer meeting area? Are you used to working at a computer, handling several cases in parallel, and meeting people from different cultures and contexts? Then this might be the job for you.

With us, you will get a varied daily routine, the opportunity to develop in your role, and become an important part of our security work for international customers.

About Sistec

Sistec AB is a growing company with a clear mission: we help companies do the right thing by ensuring identity and the right to work on the Swedish labor market. Our work contributes to order, security, and justice – while offering a professional and respectful approach to every individual we meet.

We have offices in Gothenburg, Malmö, Skellefteå, Boden, Gävle, Kalmar, Linköping, Luleå, and Stockholm, among others, and meet customers daily both at our offices and on-site at customer locations.

In Avesta/Horndal, we work closely with both companies and private individuals and are often their first point of contact with Sistec.

About the position

The role is strongly customer and service-oriented and involves largely working in reception/front desk as well as digital customer support. You meet people in person, guide them correctly, handle cases in our systems, and ensure that processes run smoothly.

Examples of tasks:

• Receive and help customers in the reception as well as at booked meetings and reviews for access.
• Work with incoming digital support and administration.
• Register and handle cases in our digital systems.
• Guide customers through their cases and processes in a clear and secure manner.
• Collaborate with colleagues and, if necessary, external parties.
• Follow up on customer cases and ensure good service throughout.
• Participate in the daily operations at the office and at customer sites.

The work takes place primarily from our newly established office on-site, but also at customer locations in the surrounding area.

Who are you?

We believe you have a background in service, reception, customer support, or similar, and that you are accustomed to working closely with people in a professional role.

You are:

• Service-oriented, positive, and solution-oriented.
• Confident in customer meetings and skilled in customer handling.
• Structured and responsible.
• Used to working independently but also thrive in a team.
• Comfortable with computers and digital systems.

You do not need to know everything from the start – we provide internal introduction and training in our methods and systems.

Qualifications

• Good computer skills (e.g., Microsoft Office and digital support systems).
• Good Swedish and English in speech and writing.
• Category B driver's license (required).
• Additional language skills are meritorious.

Previous experience from service professions, reception, customer service, authorities, or similar is highly meritorious.

Other

The work sometimes involves travel within the northern region.

A background check will be conducted prior to employment according to current routines.

Does this sound interesting?

Submit your application today and mark it Avesta.

Selection and interviews take place continuously – appointment as soon as possible.

Want to know more about us and our services?

Feel free to visit our website.

We look forward to welcoming you to Sistec.