Vacant job

Do you want a central role in leading and coordinating the operational work within Swedavia's Customer Service Contact Center? We are now looking for an engaged and responsible shift leader who wants to contribute to an efficient operation, ensure high quality in daily work, and create good conditions for the team to achieve common goals.

What does the role entail? As a shift leader, you are responsible for leading and distributing the work within the Contact Center. The role involves a supervisory responsibility without personnel management duties, aiming to ensure efficient, quality-assured, and customer-oriented operations.

The role includes among other things:

• Leading, prioritizing, and distributing daily work across all Contact Center functions (Customer Service, Central Announcements, and Parking).
• Ensuring that operations are conducted in accordance with established standards, procedures, and customer agreements.
• Mentoring, training, and coaching employees.
• Actively working with process monitoring and quality assurance, as well as identifying and handling deviations and improvement needs.
• Coordinating and planning staffing for the department.

The position involves varying working hours, including early mornings, late evenings, and weekends.

Who are you? We are looking for someone who has:

• Experience working in customer service with a focus on parking.
• Education and experience from working in Passenger Service.
• Good knowledge of Swedish and English, both spoken and written.

It is an advantage if you have:

• Experience working as a shift leader, coordinator, or similar role within customer service.

We are looking for you who are communicative, responsible, and have good collaboration skills. You are organized, self-initiative, and take responsibility for your tasks while contributing to good cooperation and a well-functioning operation.

If you have questions about the position, you are welcome to contact Peter Jansson at [email protected].

The application deadline is Wednesday, July 15. Selection is made on an ongoing basis, and the advertisement may close earlier, so do not hesitate to apply today!

What is it like to work at Swedavia? Our focus is to enable sustainable travel and encourage innovation to create a welcoming, safe, and inclusive work community where you can grow and make a real difference – read more here! Work with us | About Swedavia

As airports are a security-classified operation, all candidates who proceed in the recruitment process undergo a background check. For some positions, a security clearance is also required. Swedavia is also a drug-free workplace with zero tolerance for drugs. Drug tests are conducted before employment and randomly during employment.