Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our customers, this means we are a reliable provider that can quickly match the right competence with the right need. In addition to our strong internal consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Are you a problem solver? We are looking for a 1st Line Support Technician!

To several of our customers in the Stockholm area, we are looking for driven and motivated support technicians who want to deliver the best support to users. Are you the one we are looking for?

As a consultant at Eccera, you get a secure employment and gather valuable work experience on assignments at our customers. Your consulting manager supports your development as you continuously gain new experiences and knowledge. An excellent opportunity to build your career.

Your responsibilities

In the role of 1st Line Support Technician, you receive and handle incoming cases via phone, email, and case management systems. You will work on troubleshooting technical issues regarding both hardware and software, as well as perform basic network troubleshooting. In addition, you work with standard applications and systems, as well as company-specific ones. You document cases and escalate them to 2nd Line when necessary.

Your profile

We are looking for a service-oriented and solution-focused 1st Line Support Technician who wants to become part of a motivated IT team. In this role, you are the first point of contact to help users with technical questions and problems. You play a key role in ensuring that the IT environment runs smoothly and that employees receive fast and professional assistance.

Requirements

• Previous experience in IT support
• Knowledge of Windows and Office 365
• Experience with case management systems and working according to the ITIL framework
• Experience with account management in Active Directory
• Fluent in Swedish and English, both spoken and written
• Communicative, service-oriented, and enjoys helping others

Merits

• Valid driver's license (Class B)
• IT certifications (e.g., Microsoft, CompTIA)

We place great emphasis on your personal qualities.

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We value that our employees continuously continue to develop. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. As you progress, we will match your competence with the right assignments.