Vacant job

In this role, you are the first point of contact for the organization's users and are responsible for ensuring the fast, efficient, and professional handling of incoming cases. You will play a central role in creating a stable and well-functioning IT support where the user experience is always in focus.

Responsibilities

• Act as the central entry point for all IT support cases
• Answer incoming calls and register incidents and cases
• Monitor the service desk and ensure cases are handled in a timely manner
• Allocate cases to the correct team or technician
• Follow up with users if additional information is needed
• Drive cases forward and keep users continuously informed
• Resolve cases within first-line support according to defined areas
• Communicate clearly regarding incidents and operational disruptions
• Order and manage IT equipment (computers, accessories, printers)
• Install and prepare workstations for new users
• Document recurring problems and solutions in the knowledge base

We are looking for someone who

• Has 1–2 years of experience in IT support or service desk
• Has a strong customer and service focus
• Communicates fluently in Swedish and English, both verbally and in writing
• Is structured and thrives in a fast-paced environment
• Has basic technical knowledge of workplace IT (e.g., Windows, hardware, networking)
• Is proactive and takes responsibility for following up and closing cases

What we offer

• A dynamic and international work environment
• Opportunity to work in a broad IT environment
• Good development opportunities within IT Operations
• A collaborative team focused on improvement and quality

About Wise IT

Wise IT specializes in recruitment, consulting solutions, and strategic competency matching within IT and tech. Technology changes rapidly, but with the right person in the right place, you gain control over the future. We match people with sharp technical skills and the ability to understand the big picture. The result? IT that works in practice, not just in theory. We ensure that you not only follow the development but drive it.

Your Application

To apply for the role, click "Apply Now" and attach your CV. Please note that we cannot accept applications via email. In the consulting world, things often move quickly, so the position may be filled before the final application deadline. Therefore, do not wait to submit your application.