Vacant job

This role is perfect for you if you have a strong interest in IT, enjoy helping users, and thrive in a fast-paced, service-oriented position. The assignment is for at least one year with the possibility of extension.

Location: Gothenburg

Employment: Full-time (100%)

Working hours: 07:00–16:00 or 08:00–17:00

About the role

You will be working with a great team in nice premises in central Gothenburg.

Your duties as a Support Technician include:

• First-line IT support (phone reception and web forms) regarding hardware and software (including mobile devices) as well as permissions, etc.
• Receive, register, categorize, troubleshoot, escalate, and resolve incidents coming into IT support.
• We aim to maintain high availability and resolve as many cases as possible at first contact. More time-consuming cases and complex problems are escalated to second-line IT support.

Responsibilities

• Receive and handle incoming IT support cases via phone.
• Register, categorize, and troubleshoot incidents.
• Provide support regarding hardware, software, and mobile devices.
• Manage permissions and user accounts.
• Resolve cases at first contact to the greatest extent possible.
• Escalate more complex problems to second-line support.
• Work according to established routines and methods.

We are looking for you who

We are looking for someone who has:

• Documented IT knowledge in Windows and Microsoft Office.
• Good understanding of computers, networks, operating systems, and information security.
• IT high school education or equivalent.
• At least 6 months of experience in IT support or IT-related customer service.
• Very good knowledge of Swedish, both spoken and written.
• Good knowledge of English, primarily spoken.

We place great emphasis on your personal qualities. You are:

• Service-oriented and have a professional attitude.
• Social and communicative.
• Analytical and solution-oriented.
• Driven and engaged in your work.
• Interested in IT and user support.
• A team player who contributes to a good work environment.