Vacant job

At SOS Alarm, you have a unique opportunity to make a difference – every day, for both individuals and society. In a world where security cannot be taken for granted, we are always ready, 24/7, year-round. We offer you not only a secure and stable workplace with collective agreements and favorable employment terms, but also a strong culture characterized by engagement, community, and the desire to make a difference. With us, you will develop in a work environment that promotes balance and long-term growth, without compromising your health. You become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work could be the difference that saves lives. Do you want to be part of it?

Your daily life as a Customer Center Employee

SOS Alarm is now looking for an engaged and responsible employee for our Customer Center in Västerås, Stockholm, and Gothenburg. In this role, high attention to detail, a strong sense of responsibility, and good communication skills are crucial for success. You will become a key person in our customer dialogue and an important link between our external customers, partners, and internal functions.

As a customer center employee, you handle incoming cases and calls from our customers and partners. You are responsible for updating and administering information in our operational systems, for example by creating and revising alarm plans. The work requires you to be structured, solution-oriented, and have a genuine interest in delivering quality in every detail. You are also expected to contribute to daily operations and continuous improvement work by suggesting how we can improve existing methods to meet customer expectations.

Customer Center is a large organization within SOS Alarm, located in several cities in Sweden. You have experience with and enjoy collaborating across functions and departments, as well as with customers.

We are looking for someone who

• Has previous experience from customer service and administration

• Has at least 5 years of work experience

We believe you have experience with

Working with customer service and in customer-facing roles, preferably from the public sector and/or B2B. You are accustomed to working in digital systems and have a pronounced administrative ability. You express yourself fluently in Swedish, both verbally and in writing, and are confident communicating in English.

As a person, you are meticulous, responsible, and have a genuine commitment and passion for delivering fantastic customer experiences. You thrive in a fast-paced environment, communicate clearly, are unpretentious, service-oriented, and have the ability to build long-term customer relationships. You like to work according to established structures but are not afraid to identify improvement potential and are happy to contribute to improving working methods.

We offer you

As an employee at SOS Alarm, we see your well-being as a focus area, and we know that a balance between work and private life is crucial for a sustainable and meaningful working life. Therefore, as an employee, you have the following employment terms and benefits:

• Health allowance of 5,000 SEK

• SOS Health - a health initiative where you have the opportunity to participate in joint activities and runs with your colleagues. The purpose is to strengthen our health and sense of community

• Collective agreement and occupational pension according to ITP

• SOS Campus - a learning library for continuous learning and competence development

• You have the opportunity to develop in a socially important operation where your contribution makes a difference

• You become part of an engaged and competent team that meets external customers and partners daily.

With us, our values, we take responsibility, we are professional, we collaborate, and we show care, something that permeates the entire culture at SOS Alarm, and being able to relate to these is a prerequisite for thriving with us!

The position is full-time, located during office hours, and permanent with a six-month probation period.

Does this sound interesting?

Selection and interviews are conducted continuously, so send in your application as soon as possible, but no later than 2026-07-02. Due to holiday periods, the feedback may take slightly longer than usual. Thank you for your understanding!

Do you have questions? Contact the recruiting manager via email: [email protected]

SOS Alarm conducts background checks and security clearance with register control on its personnel according to the requirements of the Security Protection Act (2018:585). A control according to the Act (1974:191) on security companies is also performed and is active during the employment period. A drug test without remarks is a prerequisite for employment. The position also involves war-time placement at SOS Alarm.