Vacant job

Sportproffsen was founded in 2020 and is part of Nordic Sports Brands, which is entering a period of strong growth. Our vision is to become the best company in the industry in the Nordics regarding customer experience, employee experience, and profitable growth. The business is driven by a dynamic culture that encourages performance and continuous development, as well as the vision - "well-being for people". The core of our business model is strong e-commerce expertise and product development. Our Swedish office is located in Vallentuna, where we house both warehouse and retail under one roof.

We are currently looking for a new Customer Service Representative who can help us grow and deliver first-class service in both Sweden and Norway.

Do you enjoy talking about training and fitness equipment? Do you like learning about new products? Can you explain what good service is and do you enjoy customer contact? Do you feel energized after hanging up the phone following a call with a customer?

If the above sounds like you, you have the chance to help build a company while working with customer service and product advice in a completely new initiative within fitness and e-commerce. We aim to make training and activity accessible for everyone, from home. We want our customer service representatives to have a large scope to create fantastic customer experiences. By this, we mean that we have great trust in our employees' ability to meet our customers. No customer interaction is the same as another.

Your days will be dedicated to:

• Helping our customers with products, training, deliveries, and much more, via phone, email, and chat

• Delivering world-class customer service to all our customers

• Improving our service by proactively sharing experiences and ideas

• Assisting with translations and content for the website and social media

• Recording product and promotional videos in Norwegian

Qualifications that would be advantageous for you:

• You have a passion for fitness and training equipment

• You strive to deliver first-class service and love customer contact

• You have experience as a customer service representative and/or in online sales

We would also like you to have:

• Worked with fitness in some form

• Understanding of fitness machines and their technical specifications

• A strong desire to learn about new products

• Experience working in e-commerce

• Flexibility and the ability to adapt well to change and new challenges

We offer a workplace in a rapidly growing company and a flexible work environment. The position is full-time and begins with a six-month probationary period. Start date is negotiable, but we would prefer if you could start immediately.

The selection process is ongoing, and you are warmly welcome to submit your application as soon as possible. As part of the recruitment process, candidates who move forward will be asked to complete a task to assess written service skills.

Sportproffsen is a drug-free workplace, and we conduct drug testing as part of our recruitment process. The final candidate will undergo a drug test through our partner, Previa.

With this gesture, we want to engage our employees to work towards promoting well-being, exercise, and health in line with the industry and the company's mission.

Have other questions? Feel free to email [email protected] (mailto:[email protected])