Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we mean a secure partner that offers exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our customers, this means we are a reliable provider that can quickly match the right competence with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their collective agreement with Unionen.

This assignment as an IT Support Technician requires that you can speak and write fluent Finnish and Swedish. You are offered a varied job that requires engagement and initiative with a high sense of responsibility. Do you like working with troubleshooting on both 1st and 2nd line levels in a broad environment? Then this IT job is just right for you!

At the client's site, you will primarily support users via phone and email, but it can also take place physically on-site at the office. You help users with IT-related questions concerning their computers, equipment, phones, printers, and software.

As a consultant at Eccera, you get a secure employment and gather valuable work experience on assignments with our customers. Your consulting manager supports you in your development where you constantly fill up with new experiences and knowledge. An excellent opportunity to make a career.

Job Responsibilities

The daily work includes using the case management system Servicedesk Plus, remote control of users' computers via the built-in function Quick Assist in Windows, account and group management via Active Directory – also via the cloud (Azure and Office 365 admin panels), as well as remote control of servers through the tool ASG-Remote.

Your profile and qualifications

Requirements:

• At least 1 year of experience as a 1st line IT support technician in Service Desk
• Good knowledge of Active Directory and Azure Active Directory
• Experience troubleshooting via remote control
• Experience with case management systems
• Good phone etiquette
• Good habit of troubleshooting in a Windows and O365 environment
• Fluent in Finnish and Swedish

Preferred:

• ITIL
• Relevant education in IT

As a person, you are outgoing and have an easy time collaborating with others. You put the user in focus and perform the work with precision and good service as a matter of course. You are also accustomed to working independently and are goal-oriented.

We place great emphasis on your personal qualities.

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. After all, we believe that our employees should always continue to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence to the right assignment as you advance. We regularly conduct exciting activities where you as a consultant get the opportunity to meet and socialize with your colleagues in fun and relaxed settings.