Vacant job

Do you want to help create the best conditions for equal education?

At the Swedish National Agency for Special Needs Education and Schools (SPSM), we work to ensure that all children, students, and adult learners with disabilities reach their educational goals. We run our own special schools in various locations across Sweden. We also provide support to preschools and schools nationwide to create learning environments that are developmental and accessible. Additionally, we distribute state grants and develop educational materials.

We hope that you, with your background and competence, can contribute to increasing our diversity. You can read more about what we offer at www.spsm.se/ledigajobb (http://www.spsm.se/ledigajobb).

About the Business Area Support and Control

The Business Area Support and Control works with efficient internal support and good internal management and control. We develop our operations for a sustainable society. Legal issues, process support, finance, business management, personnel issues, competence supply, IT issues, internal service, procurement, and premises supply are part of this business area.

About the Coordination Unit

The Coordination Unit is one of the support units within the Business Area Support and Control. The unit has a total of 28 employees located in Örebro, Stockholm, Gothenburg, and Luleå, but the majority of the operations are based in Härnösand. The intended location for this position is Härnösand.

The unit is responsible for services within premises supply, environmental management, physical security, internal service, contact center, board administration, and method support in process development.

1 position(s).

Job Responsibilities

As an employee in the Contact Center, you work in the front line with internal and external customer contacts. External service primarily involves answering questions related to the agency's core mission. This is a broad generalist role where you provide advice, guide, document, and register cases as they come in. You are the first point of contact for all internal services, where most questions range from IT to finance and operational issues. Your workday has a varied content, alternating between customer contacts and administrative tasks. Together with your colleagues, you develop new, more efficient ways of working. The role also involves having your own area of responsibility where you are expected to be particularly knowledgeable in specific questions and share this knowledge with your colleagues. We also handle service at the head office and provide support where needed, such as staffing the reception, handling official mail, and conference service.

The duties also include:

• Advising on questions regarding the agency's services both verbally and in writing, and forwarding questions within the organization if necessary.
• Guiding those who contact us so they can retrieve information or handle their cases themselves via self-service services.
• Documenting and registering cases in our case management system.

Several of your colleagues are spread across the country, so meetings take place via Zoom, Teams, or Skype. Travel for work may occur.

Qualifications

We are looking for you who have:

• Completed a high school education, preferably within social sciences, economics, media, or other education deemed relevant by the employer.
• At least three years of work experience deemed relevant by the employer.
• Experience in working with service.
• Good verbal and written communication skills in Swedish.

Merits:

• Experience working in a contact center.
• Experience working systematically in a case management workflow and in a case management system.

Personal Qualities

• No task is too big or too small for you; you solve tasks in a non-hierarchical and flexible manner.
• You enjoy working and driving your work independently and have good ability to prioritize and handle multiple parallel assignments.
• You are calm, attentive, and accommodating in your interactions. You have the interest, willingness, and ability to help others and strive to deliver solutions.
• You are team-oriented and have a positive attitude towards others.
• You have good pedagogical skills and adapt the way you convey your message to the recipient.

Great importance is attached to personal suitability.

Employment Terms

Type of employment: Permanent.
Duration: Start date by agreement.
Probation period of 6 months applies.

For questions during the recruitment period, contact us via [email protected] (mailto:[email protected]) or 0771-55 00 00.

A certificate of good conduct (extract from the criminal record) must be presented prior to employment.

In the event of a societal crisis, you may be directed to work between the agency's business areas based on your location.

We have taken a stand on recruitment channels and marketing in advance of this recruitment. We decline all offers of advertising and recruitment assistance on this occasion.

In this recruitment, we cooperate with Jefferson Wells.